Hayward's Tax & Accounting Inc. Negligent service, incorrect tax advice, incorrect preparation Climax Michigan

Haywards has staffing issues and there is absolutely no management oversight for employees.

As a client, I worked with an assigned tax preparer for over a year. During that year not one issue I had was corrected nor was a tax year filed on my behalf. The whole period was drawn-out due to response times that were over two to four weeks per enquiry, often with me having to write a follow-up email, and often when a reply arrived it did not address the outstanding questions. 

During that period, I managed to have two tax preparations created, I signed them but they were never filed by Haywards. A reason has never been given. I have also asked for a copy of a filing from a previous year. By law they are required to send me a copy. I have not received a copy and I have made many requests.

Towards the end of the 2020 year, my tax preparer stopped altogether replying to my emails even though our prior exchanges had continued to be civil. I phoned and emailed the owners of Haywards directly, to which there was also no reply. The period to file the current tax year passed as I attempted to contact them to resolve issues. 

Fifteen months later, in 2021, I received an email from my assigned tax preparer stating that they were uneducated in the type of tax preparation I required. Which is interesting because I clearly stated my tax circumstances and what I needed to accomplish from the beginning in March of 2020. It was agreed and I was taken on as a client. 

There are a lot more nuances to this horrible experience, I have all the correspondence that lays all of the incorrect tax advice, negligence and incorrect preparation, out. It is just too involved to explain it all here. 

I will incur tax penalties due to their negligence. I have also contacted the BBB and have filed complaint forms with the IRS alerting them to maleficence.