Heather's Houses - Heather Burns Staged My Home Using My Own Items and Their Own Sub Par Furnishings Auburn CA

I retained Heather’s Houses to stage my home prior to listing it for sale.  I had already decluttered quite a bit from my modern farmhouse home and was looking for her touches to bring in some additional items.  Heather communicates that she stages for people to “buy their home”, not the seller's home and focuses  on that and keeping sightlines open and catering to how a home will be photographed.  I signed the contract for $3795.00 and the staging took place on June 9th while she was on a 2 week vacation.  

I came home that evening to find not only some of my quality furniture that matches the vibe of my home removed and replaced with far inferior furnishings but also orange and teal decor everywhere, no less than 50 recycled magazines strewn in multiple rooms, disheveled throw pillows, wine bottles from my wine crack crowded onto a tiny table cluttered with wine glasses filled with saved wine corks and anything that was not horrific were items i owned and she repurposed. With photos scheduled for the following day at noon I took matters into my own hands with friends as we basically undid 95% of what they had done that day.  My friend and real estate broker contacted her that evening and the following morning she called me and I had a very honest conversation.  She apologized for my disappointment.  I requested a discount and that her team come pick up the items I had placed in my garage.  She told me she would reach back out when she returned from vacation.  

What has happened since then is truly shocking.  I didn't even want to pay $1000 but at the suggestion of my broker, I offered 50%.  Not only did Heather refuse, she also refused to specifically address the multiple areas that I pointed out that were not in line with what we discussed saying the point was moot and refusing any financial compromise.  Amidst these email exchanges, she took it upon herself to file a mechanics lien on my home.  Her lack of professionalism and accountability is deplorable.