Helpfuldownloads.com na Not what expected after downloading Microsoft Office. Colorado Springs Colorado

No customer service through emails or phone calls. They have been in business less than 2 years. They have 40 complaints filed against, according the BBB.  That's more than 1.5 complaints a month. About 99% of the complaints are like mine, accusing them of fraud.

Email I sent to helpful downloads;

I had asked you to cancel my order, I do not use Microsoft 365, don't know anything about it, it was a mistake. I tried calling your customer service number at, 833-702-1570. First day I called around noon time on March 31st, recording said all reps were busy. On No call back. On April 1st I called 5 minutes after your office opened up, again all reps were busy, no call back

One other reason why I thought they were legitimate was because the site said if I needed help  to contact by email or phone. My opinion, more fraud.