Complaint Review: The Herb Cottage - Hallettsville Texas
The Herb Cottage Be very careful ordering online from them Hallettsville Texas
*Author of original report: UPDATE: VERY POSITIVE RESPONSE
If you choose to order from this company online, please be VERY careful, as their website's integration with PayPal (the only purchase option they offer) is messy.
From their site (theherbcottageDOTcom), when I selected the link to order vetiver grass, displayed as "1-10 Slips, $3.50 each plus $8.50 US Priority Mail Shipping", the page immediately connected to PayPal and started creating a purchase transaction for 1 item, which was billed at $12.99 ($3.50 + $8.50 shipping + 0.99 tax). This transaction executed without my intervention, confirmation, or ANYTHING asking me to verify the accuracy of my order.
Because they charge so much for shipping, it was my INTENT to purchase 10 of these, and when I tried to contact the store through the contact option on their website to alert them that I needed to change the order, I was completely ignored. About 4 hours later, I received an email that the item had already shipped!
Typically, on sites like this, you expect to be able to select an item and a quantity before the site connects to a financial site like PayPal to complete the transaction. But this site does not do that! So again, if you order from them, just be wary of how the site behaves.
I can't say for certain that this is an intentional rip-off, as I have no idea what the owner's intent really is, but their website design/interface can most definitely create a rip-off situation for you if you're not VERY careful! Plus, the fact that they did not respond to my request for help in fixing my order is very troubling.
This report was posted on Ripoff Report on 03/25/2019 08:42 AM and is a permanent record located here: https://www.ripoffreport.com/report/herb-cottage/hallettsville-texas-careful-m-1475932. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.