Report: #1187122

Complaint Review: Higher Visibility LLC - Memphis Tennessee

  • Submitted:
  • Updated:
  • Reported By: Gary — Las Vegas Nevada
  • Higher Visibility LLC 8000 Centerview Parkway Suite 203 Memphis, Tennessee USA


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Negligent company. After 18 months of Higher Visibility Managing our SEO for our site (April 2013 to October 11, 2014), it got a failure grade by their own SEO analytical tool (Instant SEo Report).

Recently we terminated our contract with Higher Visibility for poor performance. We were loyal customers for 18 months. For 18 months Higher Visibility was managing SEO. Shortly after our relationship terminated, we entered my URL into your own SEO evaluation tool and, the website that Higher was managing for 18 months received a failing grade F. The tool indicated that many things such as title tags needed fixing. There was many things that could have been easily addressed on the backend of our website which were not addressed and which the company made no effort to address during the past year. We know because the password to our website was changed for security reasons early into the 18 month relationship to the website. This was not relayed to Higher Visibility. The company never requested the new password because they never sough to do any work on the backend of our website after the initial work at the beginning of 18 months.

The companies own ranking reports (we have copies) will show that none of the over 100 keywords being targeted ranked 1-3 from April 2014 to October 2014. The drop in performance of the website each time Google had an update indicated that the techniques being used by Higher is not that of which Google approves. Each time the website performance dropped we were the ones calling Higher to inform them and request an explanation. In one instance they took 3 weeks to explain there were some recent Google updates. It is as if no one was monitoring our website. An SEO relationship should be based upon performance and Higher Visibility by its own metrics get an F grade.

We sought a partial refund of money paid to Higher Visibility for SEO for its failure to adequately manage our SEO campaign during the six month period from April - September 2014. During this period a total of $2700.00 was paid to Higher. On November 5, 2014 Ericka Milford, Diurector of Client Services stated that she spoke to "senior management" and was told that because we were no longer customers and they did not have access to our metrics. Apparently this IT company does not keep backup of its own files. Negligent management.

We are seeking of refund of moneys paid to Higher Visbility for the period April - October 2014 when the company failed to perform by its own metrics. We do not believe it is acceptable for the company to collect money for SEO over an 18 month period while giving its own work an F Grade! We believe we were Ripped Off. We are willing to share printouts and proof of our claim to anyone upon request.

Your Desired Resolution:
$2700 in Full

This report was posted on Ripoff Report on 11/05/2014 09:31 PM and is a permanent record located here: https://www.ripoffreport.com/report/higher-visibility-llc/memphis-tennessee-viznbsp-1187122. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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