Report: #1506785

Complaint Review: Holiday Inn Resort - Las Vegas Nevada

  • Submitted:
  • Updated:
  • Reported By: Karen — New York City NY United States
  • Holiday Inn Resort Las Vegas, Nevada United States

Holiday Inn Resort NO service but demanding money Las Vegas Nevada

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Purchasing a timeshare was something that was to help me with my taxes as well as my heirs. I was told that traveling around the world would be possible with owning a timeshare as the locations and resorts were easily accessible. I was also told that as a member of the Holiday Inn Club that I would not have to pay for hotel stays when vacationing and that any of my family could use the timeshare as a gift or even rental from me.


Since 2014 I have seen no real tax benefit for owning the timeshare as it is not a real property that I can claim and or have expenses that can be deducted. My heirs are not thrilled about inheriting the timeshare as they struggle that they see me enduring with it and the increasing maintenance fees leave little room for optimism. Traveling the world with Holiday Inn Club is not realistic as there are not worldwide locations available as indicated and using a third party like RCI is not feasible as they are limited on locations and dates as well. There are also additional fees that were not discussed to use third parties like RCI. 


I was so excited about having this ownership which would allow me to not have hotel fees when I traveled. This could not be further from the truth as IF I can actually get a reservation with Holiday Inn Club I still have to pay a reservation fee of $199 or more to simply use the timeshare! That fee was never discussed. Furthermore, if there aren't any reservations available I am then pushed to buy more points so I can make a reservation in higher levels of point ownership. There is always a push to buy more rather than just being able to use what I have and have paid for.


Finally, I gave my nephew a stay as I was of the understanding that any of my family members could use the timeshare or rent it from me. When he arrived, after I made the reservation and spoke to someone about this, he was told because he wasn’t on my contract that he had to pay an additional fee to use the timeshare. I believe this was a petty way that the resort saw an opportunity to simply get more money for time that was already paid for! In addition to him paying for something I had already paid for, he was also harassed nonstop about attending a meeting for money, tickets, and other incentives. He’s not an owner and now definitely will never stay at one of these resorts again due to the treatment he received.


I am reaching my limit as I have been indoors and unable to travel this year due to COVID19. I have yet to be able to do anything and yet the calls and bills keep coming from Holiday Inn Club. I am sure that if I don’t use the points and regardless of the pandemic, if I don’t pay the money to have them transferred, I’ll lose them. As always, it's about the money rather than the service.

This report was posted on Ripoff Report on 04/07/2021 08:42 AM and is a permanent record located here: https://www.ripoffreport.com/report/holiday-inn-resort/las-vegas-nevada-no-service-1506785. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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