Holiday Inn Vacation Club and Silverleaf will not respond to our calls or letters Orlando Florida

During a rodeo, our son was given a free cruise if his parents would attend a free, no-obligation, presentation at one of your resorts. We went with our sons and were pressured to make a purchase. When the sales staff and agents there realized that we did travel and our sons were in separate areas for school etc. they began to push even harder giving us assurances regarding the usability of the ownership, stating that even though week 36 in Canyon Lake was not good for us, and there were no resort locations we could readily use, we could deposit the week with RCI and use the discounts and perks of ownership at any of the Holiday Inn hotels. This was a huge factor for us and it was also inferred that if we couldn’t use the week and we weren’t traveling we could simply rent the week out.

We deposited our week the first year and discovered through RCI that it would take several years of depositing our year before we could actually use another location. We also discovered that there are fees to exchange, deposit, reserve, and these fees are on top of the mortgage, on top of the maintenance fees. There was definitely not enough talk about these fees and the fact that they rise each year! The agents made this sound so good but in reality, the ownership is not good for us or our family and has yet to save us any money or render any rental opportunities or discounts with hotels. 

What has really bothered us is that our sons were put on the contract at the time of purchase as members-only NOT co-buyers. We asked about this several times and were told they were being listed so that they could use the ownership without us. This has been an issue as we had financial difficulty due to job loss. We called the corporate offices requesting the ability to return the property and cancel the contract but were told that it was impossible. We struggled to work away from our family, working multiple jobs and attempting to regain our lives. With each phone call from this company, we stated we could not make payments, reiterated our situation and still, we were charged scrupulously with late fees and it seemed we would never get out. We lost our ability to use or even think of taking a vacation. We have called and been assured several times that our sons have been removed from the contract, however, they are still listed and it is a problem that must be and will be fixed. We want them removed immediately and as the calls regarding this matter don’t seem to work, we are putting this into writing. 

We are contacting Holiday Inn as we have also called regarding the recent acquisition of Silverleaf but have been told that it changes nothing for us. We would appreciate some consideration regarding the events that have taken place that are out of our control. We have made every effort to work with Silverleaf and Holiday Inn but are discouraged by the lack of aid and ability to use what we have worked so hard to keep.