Holiday Inn Cant use points Orlando FL

We have attempted to contact Holiday Inn and third parties regarding rental and resale. When we made our purchase of the timeshare it was expressly agreed that the timeshare would impact our credit in a positive way as it would provide a rental income opportunity.

 After the first vacation we took the maintenance fees went up, the website is not user friendly and always requires a call which can take hours of your time to just be told there are no available dates or locations. The points are supposed to be usable for flights, car rentals and shopping, however we were told that was not true and that only special memberships allow for that. 

 We feel we have been lied to and have no options as we aren’t “special” members with “special” privileges. We have points but cannot use them, time but can’t get reservations, and continually get calls about fees, increased fees, and penalties.

Why should we pay fees when we cannot use the points?