HugesNet Parman Kaul Unauthorized Charges, Poor Customer Service, and Billing Deception Internet

I strongly caution anyone considering HughesNet. My experience has been a long string of unauthorized charges, billing deception, and poor customer service.

Unauthorized Charges: HughesNet added a $50 “pole mount” fee to my bill without telling me. I declined all optional services at installation and was told installation fees were waived. I was never informed of this fee or that I was signing for it. Only after multiple Better Business Bureau complaints was the charge finally removed.

AutoPay Without Consent: I never enrolled in AutoPay and even received an email from HughesNet confirming I was not enrolled. Despite that, they kept AutoPay active and repeatedly attempted to withdraw money from my account without permission. They have refused to remove it, and my bill remains unpaid solely because they will not fix this issue.

Customer Service Failures: I contacted support numerous times and escalated directly to CEO Pradman Kaul. He chose not to respond, and the company still hasn’t resolved the AutoPay problem. The delays and refusal to act show a lack of urgency and disregard for customers’ rights.

I will not make any payment until AutoPay is deactivated, and I will not accept late fees caused by their refusal to resolve their own billing violations. HughesNet’s actions are unacceptable, and I am now pursuing complaints with the FCC, FTC, and other consumer protection agencies.

If you value transparency, billing accuracy, and responsive service—look elsewhere.