Ripoff Report Needs Your Help!
Report: #1366063

Complaint Review: HughesNet satelite - Germantown Maryland

  • Submitted:
  • Updated:
  • Reported By: roy bracken — burleson Texas USA
  • Author Confirmed What's this?
  • Why?
  • HughesNet satelite Exploration Lane Germantown, Maryland USA

HughesNet satelite They Lie upon sales pitch Germantown Maryland

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I subscribed to the service in Sept. 16. I signed up for the 15 gig data allowance, with download speed targeted at 15 mbps. At the time of my purchase, I was told that once my data allowance was consumed within a month, my download speeds would be reduced, but would not be less than 60% of the 15  mbps, or 9mbps.

From the start, I seemed to exceed my data allowance ever 2 weeks, which I found strange since I was not streaming video or playing games on line. Each time my allowance was exceeded, my speed would decline to 100 to 300 kbps, or roughly less than dial up service. I would call Hughes and even if I found a tech person who could speed English ( their tech system is not US based as advertised ) no one could explain why my speeds were so slow. Usually, they would give me another gig of data allowance to get me off the phone.

This went on for 5 months. I finally terminated my service in February replacing Hughes with a line of site service provider and have been very happy with the new service.

If you are considering Hughes, be very careful. They will lie to you during the sales call and will later deny that their sales people made such a representation, then charge you with an early termination fee, even though the never delivered on their end of the contract, delivering the service as promised.

This was one of the most frustrating experiences of my life. The service was bad and the service center personnel were uninteligable. I would suggest you explore all other service providers before contracting with this company, and then purchase their service with the clear expectation that you will be very dissapointed.

This report was posted on Ripoff Report on 04/05/2017 04:42 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

Segment Now