Report: #1512142

Complaint Review: Hyundai USA - Fountain Valley California

  • Submitted:
  • Updated:
  • Reported By: Kathleen — Arizona United States
  • Author Confirmed What's this?
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  • Hyundai USA 10550 Talbert Ave Fountain Valley, California United States

Hyundai USA Hyundai Refuses To Do A Simple Software Update So My Genesis Cannot Be Driven Fountain Valley California

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I am confused how Hyundai can get away with selling cars in the US and then blocking my ability to get my repair completed. I had to get a new board for my steering module on the 2015 Genesis. The new board is installed but we have a final 5 minute exercise to perform in which the data from my old board is sent to the new board. (By the way, Hyundai USA is still receiving alerts from my car!) However, the data won't transfer without a special software key. That is fine, all the manufacturers have this to preserve the odometer reading. However, repair folks can usually work with US car companies to get the key for the update. There are specialists for this process. However, Hyundai refuses to work with us. The local dealer could care less as well. They are TOO BUSY. The only idea they have is to tow the car to them and allow it to sit for potentially months while they send off the working module to who knows where in the world. There is no commitment on dates or a fix. How can this be legal? The dealer is willing to sell me a car, however. Ugh!

Do NOT buy a Genesis! They have a lot of repair issues and, like me, you may not be able to even drive it one day.

This report was posted on Ripoff Report on 09/22/2021 03:30 PM and is a permanent record located here: https://www.ripoffreport.com/report/hyundai-usa/fountain-valley-california-1512142. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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