Complaint Review: HyVee - Olathe KS
HyVee Lost US mail, mislabeling US mail, false advertising, failure to properly process returns, failure to properly process credit card disputes Olathe KS
*Author of original report: Department of Agriculture Inspections
*Author of original report: Example of false advertising
*Author of original report: Update
*Consumer Comment: You sound like one big drama queen
Since 2015, this location has lost 7 certified mailings and 3 priority mailings. I have needed to file missing mail complaints repeatedly and have previously complained to their district manager, Todd Wagner, their Store Director named Luke, and their store manager named Karla. These have been ongoing complaints and have been documented in writing.
Recently, I was going to send out a priority mailing from the location and caught their employee Michelle mislabeling it. I brought it to her attention and she repeatedly argued with me, insisting she was right. She attempted to label the mail as priority and certified when certified mail was already included in the pricing. She attempted to charge me for certified mail when it clearly lists it is included in the pricing. I had requested an e-mail confirmation for delivery for an extra $3.20. I had to point out the pricing on the board before she finally picked up the phone and called her manager, Karen. She told Karen she had always processed priority mail this way. She has been with HyVee for years and had processed tons of my lost mail. I walked out and had the post office handle the package. Items that have been lost have included death certificates, paycheck stubs, personal financial information, and sensitive documentation.
They have also repeatedly falsely advertised items in their store and I had to take pictures of the pricing in the meat case, the scale, and the cash register before they would finally take me seriously. I had to repeatedly dispute false advertising with my credit card provider, and they failed to look into the problems. Instead, they disputed my disputes and told my credit card company that I didn't have legitimate disputes. This lead to the closure of my credit card. I ended up losing nearly $1100 in rewards money over the problem. The customer service department has also failed to properly process returns. More recently, a cash register in the store stated our credit card was turned down, we had to pay in cash, and then we came home to find a notification that the charge had gone through. If we had lost the receipt, we wouldn't have been able to get our cashback. The mistakes this store makes are outrageous and I am tired of it.
I have told them I plan on taking them to small claims court because of my lost rewards because they have failed to properly resolve the problems that have gone on now for years. I received an email back from the store director, Luke. Luke has not only refused to compensate me for my lost reward money, which they are responsible for me losing, but he has also threatened to call the police if I contact them again by e-mail, phone the store, or go in there. A vast overreaction considering this is their fault and the only threatening action I have made is legal. He also threatened to call the police on me about a year ago when I went through the store and took pictures of their meat department case, their scale, and their cash register and then showed them to him. He advised me not to shop in the store again and threatened to call the police. At that point I involved his district manager, Todd Wagner, and only then did they issue a refund for all the mistakes they had previously made. I still possess photos of the false advertising and still have possession of the receipt where they issued me $150 in cash.
If you are going to shop at this store, check your receipts and document everything with your phone. I have current complaints on file with the AG of Kansas, the AG of Iowa, the BBB, the US Postal Service, my state senator for help with a government office (postal service), and the civil division of the sheriff's office.
This report was posted on Ripoff Report on 03/02/2021 09:32 PM and is a permanent record located here: https://www.ripoffreport.com/report/hyvee/olathe-ks-lost-mail-false-1505664. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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