ibuypower.com I have no names. Theses people prefer to remain anonymous. Incompetent, unresponsive, incommunicado, vindictive customer service City of Industry CA

After receiving my online order for an $1800 computer intended as a Christmas present, ibuypower sent an inquiry about an “address” without specifying delivery or purchaser. Their customer service phone # is perpetually busy rendering them incommunicado. The somewhat testy mail I sent after days of phoning was met with silence. They charged my credit card $1800 3 days after the incoherent address message. They ignored a polite request for a status update.

Fourteen days after receiving the order Dec 15 for my son’s Christmas present they sent a one word message “cancel”. This company is not only incompetent, they are hostile, irresponsible, vindictive, and totally unresponsive via customer “service”. I advise absolutely no one to risk attempting to purchase a computer at this retailer. They have no concept of retailing, service, fair dealing, or anyone’s priorities except theirs. The absolutely worst retailer I have ever dealt with. And I have dealt with thousands. 30 December I received my first intelligible e Mail, which said my money would be refunded. I will dispute as the bank credit card record shows no such refund as yet, and it is now 2021.