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Report: #1491615

Complaint Review: Instacart.com -

  • Submitted:
  • Updated:
  • Reported By: Jeff — Mercerville NJ United States
  • Instacart.com United States

Instacart.com Claim free delivery, but at check-out there is a "service fee" levied.

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This is very straightforward: upon logging in, a banner for the store I was shopping (Acme Markets) said I have free delivery today.  OK, fine.  Picked out a cart totaling the minimum for free delivery, moved to checkout.  Oh, surprise!  Line item for "delivery" says FREE, line item for "service fee" says $2.00. 

Also showed a line item for "tip" which was prefilled to $2.00, changeable if desired (which I would have set to zero - I don't "tip" until after served, when my groceries arrive unbroken/unspoiled/on time.)  I am not interested in the fact that their lawyers may have advised them that a service fee can mean something different than a delivery charge. 

The delivery IS the service, so I call BS on Instacart.  Moral of the story (it's an old one) - if something seems too good to be true, it probably is.  Oh...yes...almost forgot: most of the items listed for the store have their prices increased SIGNIFICANTLY, no doubt to cover the "free" delivery - example Entenmann's Danish Twist, 15 oz., sells in the store all day long for like $6, priced at $8+ on Instacart.

Ripoff.

This report was posted on Ripoff Report on 02/12/2020 12:08 PM and is a permanent record located here: https://www.ripoffreport.com/report/instacartdotcom/claim-free-delivery-checkout-1491615. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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