Insurance Discounters of Texas Under insured us 13k Tomball Texas

I have been insured by Insurance Discounters since I was 16. I am now 40 and have had personal and business insurance coverage with this firm for years. Melissa has always been very overwhelmed working here practically alone and even crying at times saying she couldn't leave because the owner is in severe tax trouble and she promised him she would help bail him out. It takes us forever just to get a COI from do to the fact that she is so overwhelmed causing us to lose commercial jobs. We had a company vechicle totalled as of late and had had us UNDERINSURED! When we confronted her about it she said we gave her the amount of coverage. Most definitely a lie. She covered it for what she saw fit and had the audacity to lie to us over the phone. We told her to please show us documentation on what she claims we said and of course she could not. We even asked her to play it back to us on their so called recorded lines and Conveniently they were not working. 

Melissa costed us 13+ grand because she under insured us and will not own up to her mistake crying over the phone stating it would cost her her job. Very sad that an employer would do that to someone that has been dedicated to this firm for so long. Insurance Discounters as well as Melissa is about to be in a firestorm of business and personal law suits. Not counting the social media backlash that will accure after our demand letter goes out.