Intermedia Cloud Communications - Over billed first than billed for 5 months after cancellation of service Sunnyvale California

We signed up for free testing period with Intermedia Cloud Communications for their service back in June 2022 with possibly going live after successful testing period. After we finished the free testing period we were waiting for our Rep "John Segara of Intermedia Cloud Communications" to negotiate a better price for us.

For over six weeks we were not able to reach John Segara of Intermedia Cloud Communications to get an update on his negotiations. We called and emailed John Segara of Intermedia Cloud Communications many times. We even esclated it to find out if he is still working Intermedia Cloud Communications. We were told in the end of August 2022 that he is till with the company and he will be in touch with us soon.

To our shock and surprise we got an email on 09/15/2022 informing us that we have a bill for $9,041.64. We tried to call John Segara of Intermedia Cloud Communications and try to find out why did the billing start without telling us and why the bill is so high for 7 to 10 lines. We were not successful at reaching John Segara of Intermedia Cloud Communications.

We did escalte it to Intermedia Cloud Communications Billing Dept. After some research by Intermedia Cloud Communications representative by the name of Kelly R., she informed us that our Rep. John Segara of Intermedia Cloud Communications signed us up for 245 Pro Licences (over 235 licences of what we need).

After weeks of complaining finally they did reduce our bill but still charged us for service we did not use.

To our surprise we got a call from John Segara of Intermedia Cloud Communications on 09/21/2022. John Segara of Intermedia Cloud Communications aplogized and informed us that for personal financial gain, he was pressured by his manager to sign us up for 245 Pro Licenses to get a bigger commission and to show higher ups in the company excellent sales numbers.  This appears to be fraud.

John Segara of Intermedia Cloud Communications informed us that now he will have to return his commission.

On a phone call on 09/21/2023 or shortly there after, we requested from John Segara of Intermedia Cloud Communications to cancel the account and he assured us that he have his company cancel it.

To our surprise yesterday (04/12/2023) while check our spam filter we found an email from Intermedia Cloud Communications threatening us by sending the account to collection and reporting us to Credit Agencies.

We called Intermedia Cloud Communications to find out what are the charges for. Jesus a Rep Intermedia Cloud Communications told us the charges are for service we already cancelled and informed us that a different Rep will call us back.

Angela M of Intermedia Cloud Communications called and informed us that the charges stand and we have to pay them even though we cancelled the service back in 09/21/2022 and we did not use the service at all.

We are requesting refund for 5 months.