Report: #1027794

Complaint Review: Ripoff Report | Interstate Capital Corp Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Interstate Capital Corporation saves you time and money by speeding up your cash flow, increasing your profitability, and growing your business. Interstate Capital’s group of companies employs more than 100 dedicated professionals and has successfully funded over 8,000 motor carriers, freight brokers, manufacturers, staffing services, oilfield service, and other service businesses. - Santa Teresa, Internet

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  • Reported By: Mary — Cincinnati Ohio United States of America
  • Interstate Capital Corp Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Interstate Capital Corporation saves you time and money by speeding up your cash flow, increasing your profitability, and growing your business. Interstate Capital’s group of companies employs more than 100 dedicated professionals and has successfully funded over 8,000 motor carriers, freight brokers, manufacturers, staffing services, oilfield service, and other service businesses. 1255 Country Club Rd., Ste. Internet United States of America

Interstate Capital Corp Verified TRUSTED Business REVIEW: Customer Satisfaction Commitment: Interstate Capital, unlike its competitors, is more than just a factoring company. When the folks at Interstate Capital say they help their clients along the road to financial success, they mean it. Partnering with business owners start with getting them paid upfront on their invoices, Interstate Capital work on maintaining 100% customer satisfaction.

*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service Interstate Capital Corp pledges to always resolve any issues: feel safe, confident & secure when doing business with Interstate Capital Corp recognized by Ripoff Report Verifiedâ„¢ as a safe business service.

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REVIEW UPDATE:January 7 2021: Interstate Capital remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Interstate Capital is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Interstate Capital has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Interstate Capital has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Interstate Capital remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Interstate Capital Corp for its full commitment to quality customer service.

Ripoff Report's discussions with Interstate Capital Corporation have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Interstate Capital Corporation listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Interstate Capital Corporation's President, Mr. Tony Furman, has informed us that his personal philosophy is that his clients financial success are the heart of the business. As a successful businessman, Mr. Furman feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Furman hopes to maintain Interstate Capital as North America’s leading factoring company, both now and for many years to come. Interstate Capital's CEO, Cliff Eisenberg, told us that Mr. Furman's personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on customer care".

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Interstate Capital Corporation truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."

Interstate Capital has hundreds of POSITIVE reviews and SATISFIED customers. Here is testimonial from one of them: "Interstate Capital was the best choice I could have ever made when it comes to a factoring company. My account manager, has been very professional & dedicated from day one. He has made this process easier, anytime I have encountered an issue, he immediately has resolved the matter and released the stress when it comes to getting paid on time and/ or any other issues we have had. Definitely, I would not even consider going to anyone else even if they promised me the sun, moon, & stars. I was never promised anything, if anything, I always saw things happen and being taken care of before my eyes in a very professional manner. My account manager definitely goes far & beyond and has resolved any minor discrepancies in a timely fashion manner. Thank you Interstate Capital."

Interstate Capital Corp is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Tony Furman during an onsite inspection held by a third party verification company with no biases towards Interstate Capital Corp.

Interstate Capital is North America's leading factoring service company. Their vision is to help companies increase their business through means of capital finance. The services that Interstate Capital Corporation offer focus on speeding up the companies cash flow, which in turn increases the company’s profitability. While they accept several different types of businesses their main clientele are companies within the transportation industry. Their website states the following about their services, "Interstate Capital is one of North America's.

Primarily the leads for Interstate Capital Corporation are obtained through various online marketing. Additionally, they have a department who does cold calling to different businesses. Potential clients will submit an application to use their services, and business development officers will review the application to ensure that their services will best suited the potential client’s needs.

Once approved by a business development officer the potential client will go through an underwriting process and are assigned to an account manager who begins to facilitate a relationship with the client. The account manager oversees all transactions and business between the Interstate Capital and the client. Mr. Furman stated the following about the importance of this relationship, "the account manager ensures that the client receives the best customer service possible."


During the onsite interview Mr. Furman was asked to describe a situation where a client was not satisfied with the level of service they received. He explained that when a customer is not satisfied with the service they receive it’s usually because they do not understand the complete process of factoring services. In order to remedy situations like this, Interstate Capital Corporation has customer care survey process to provide feedback about the company and their account managers. Mr. Furman expressed that this is a rare occurrence and his company has, "a 97% customer approval rating." Once the situation is resolved the customers are usually happy with the service they have been provided. Interstate Capital always follows up with the client to ensure that the client is satisfied.

When asked to comment on complaints posted on Ripoff Report's website Mr. Furman stated the following, “the Ripoff Report posted was from an individual who attempted to defraud Interstate Capital." He further explained that the client was in fault with the factoring contract they signed. As a result, Interstate Capital Corporation was no longer able to continue financing the client. In order to assure future and potential clients Interstate Capital Corporation is a member of International Factoring Association. In order to be a member of the IFA companies must adhere to a strict code of ethics. Interstate Capital Corporation also has an A+ rating with the Better Business Bureau, and a proud member in good standing with the El Paso Chamber of Commerce.

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Furman expressed that they have added additional steps to their customer care program to ensure better quality of service. They have also added additional layers in management that have been incorporated to ensure better relations between the client and their account officers.

Interstate Capital Corporation is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. They take the reputation of there company, "very seriously." They view this as an opportunity to ensure their company maintains a positive image within their community and among their clients."


" We are one of the most reputable factoring companies in North America. Therefore, customer feedback is wanted and needed at Interstate Capital. That’s why we have launched our Customer Care Program (CCP) to make sure that we are constantly meeting and exceeding customer expectations. We take each review from every customer very seriously. If customer is not satisfied for any given reason, management will give customer a call and work on a solution pronto!

Interstate Capital Corporation's team have expressed that they feel very confident doing their job. Here is statement from one of Interstate Capital's staff members: "It is a wonderful place to work as they take very good care of their employees to ensure a positive and healthy work environment, along with providing opportunities for advancement. Interstate Capital's services truly help companies grow, and that is absolutely the most rewarding part of working here. Knowing I'm showing up at work every day helping our clients achieve their business goals is incredibly fulfilling. All around, a great place to work!" Interstate Capital Corporation takes employee satisfaction seriously as well.

Ripoff Report was pleased to learn that Interstate Capital Corporation's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.


Interstate Capital Corporation recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Interstate Capital Corporation has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Sarah Williams, Ripoff Report is convinced that Interstate Capital Corporation is committed to quality delivery of services resulting in total client satisfaction.

How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Interstate Capital Corp meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.



Interstate Capital Santa Teresa,, Internet

I too have had the unlucky experience dealing with Interstate Capital.  When I first started my brokerage in 2011 I set up with ICC.  It was a total nightmare, I was moving close to 60 loads a week, carriers calling wanted fuel advances..quick pay..you name it.  It would take hours sometimes days for ICC to send over fuel advance to my carriers, I can remember several instances when we had close to 30 reefer trucks loaded waiting on fuel advances, sometime 24 hours would go by before (after the carrier was loaded) before ICC would release the advance, it got so bad the carrier's would start calling my customer.  The ICC processor Salena was horrible, she and Mr. Eisenberg both lied to a couple of my carriers telling them that we didn't send in the paperwork and we didn't want to pay the carrier.  Once I was told that, the carrier and I did a conference call to ICC and Cliff wouldn't take our call but we did get to speak with Pamela I repeatedly asked Pamela over and over again what the problem was and If my company made a mistake when we sent in the paperwork to please let us know so I can correct it and get the carrier paid.  She started yelling at me and the carrier, even the carrier sided with us because it was clear ICC was not broker/carrier friendly and not helpful at all.  

Also ICC uses McLeod as a factoring software, every d**n time I had to have my account audited because their system was ripping me off, they double paid 2 carriers, charged us for fuel advances that we didn't even request and if I had enough time and money I would hire the best investgator to investgate their unethical company because deep in my heart they swindled over $10,000 from my company and I'm sure they have to other company's as well.  The only smart thing I can say Cliff Eisenberg did was releasing my contract from his company, he admitted they didnt have the man power to handle all the loads and my constant complaining and threats he didn't like either.

This report was posted on Ripoff Report on 03/12/2013 06:16 PM and is a permanent record located here: https://www.ripoffreport.com/report/interstate-capital/santa-teresa-internet-made-1027794. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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