Island Recreational Did not make good on a broken pool heat pump- stay away from this company medford ny

I would give them zero stars if possible. It is my opinion that this is a disreputable company and handles customer problems abysmally. I bought a pool heat pump in May from Island recreational in Medford- a pool supply company. It was delivered in June and was dead on arrival.

The company sent their technician on July 15 who wrote in his report that the heat pump was non functional and needs replacing. I have been “battling” with the company for 6 plus weeks and I still have a non functioning heat pump. The drag their feet, delay, and make false promises.

I have initiated a small claims court lawsuit against them. At this point the pool season is almost over. I’ve went the entire season with a non functioning heat pump and I refuse to have them attempt to fix it. Any repair would not be visible until next June and I think they know that. I want my credit card account credited for the $1085 I spent on the heat pump and they can pick up the garbage as soon as possible. As of September 1st I have not had satisfaction.

Stay as far away from this company as possible