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Report: #1269053

Complaint Review: Iyer Health - Internet

  • Submitted:
  • Updated:
  • Reported By: Leslie — Wallingford Pennsylvania USA
  • Iyer Health Internet USA

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Health Shield trolls the internet looking for people who are trying to enroll in health care via the new health exchanges. I was sold a "Gold PPO from United Healthcare with $) decuctible for a total of $229.00 a month for my daughter. Once giving my financial information what I actually received was not from United Healthcare, and not a PPO. In fact it was not even insurance at all. It was a membership to some sort of health discount club. When I tried to call the "insurance Agent" back,  no one would pick up. I filed a fraud report with the FBI and will be contacting the Pennsylvania Attorney General and filing fraud reports there as well. It was definitely NOT a misunderstanding rather out and out fraud.

This report was posted on Ripoff Report on 11/19/2015 11:51 AM and is a permanent record located here: https://www.ripoffreport.com/report/iyer-health-verified-trusted/internet-shield-vb-ne-member-1269053. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 UPDATE Employee

Customer Support

AUTHOR: Floor Supervisor - (USA)

POSTED: Thursday, October 27, 2016

 Our company has successfully enrolled thousands of people in Many types of plans including ACA Major Med plans, Short Term Major med, accident, Health care co- op care and so on.

 We are concerned by even a small number of complaints we take them seriously and will rectify what ever issue any consumer faces.

 Also please note that during open enrollment different plans arrive at different times and many people receive only a supplemental plan before they receive their primary insurance. It takes time to get your primary insurance and that is out of our control. 

 

We have a dedicated customer support team that is availiable Monday-Friday 0700 am to 400pm PST (844-716-3599)  We also accept email questions or concerns at support@ihealthshield.com

 

All of our plans and/or policies come with a "Review Period" if you were not satisfied in that review period we would have cancelled and refunded you, we could also move you to a different plan that meet your needs better. 

 

We cannot reach out to you since you did not leave your contact information in your post. Please reach out to us and we will resolve any issue you may have. Thanks in advance. 

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#2 Author of original report

Lyer is a good name for these guys

AUTHOR: - ()

POSTED: Friday, November 20, 2015

This was NOT a simple misunderstanding. They never answered the phone when I called, When I canceled over the "customer service" email box, they sighed their name XXXXXXX, I had to cancel my Credit card and open a dispue process to get my money back (still waiting).

These guys are scammers and crooks. Be advised.

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#1 UPDATE Employee

Customer Service

AUTHOR: Customer Support - (USA)

POSTED: Friday, November 20, 2015

Dear Customer;

 

I have read your complaint and I want to apoligize in advance for any miscomunication. We are a large Nationwide brokerage firm and we represent several insurance companies. We offer many levels of coverage and different plan types.

We have a dedicated customer support team that is availiable Monday-Friday 0700 am to 400pm PST (844-716-3599)  We also accept email questions or concerns at support@ihealthshield.com

 

All of our plans and/or policies come with a "Review Period" if you were not satisfied in that review period we would have cancelled and refunded you, we could also move you to a different plan that meet your needs better. 

 

We cannot reach out to you since you did not leave your contact information in your post. Please reach out to us and we will resolve any issue you may have. Thanks in advance. 

 

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