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Report: #1503523

Complaint Review: Jake Sweeney Buick GMC - Lebanon Ohio

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  • Reported By: Jeffrey — Lebanon OH United States
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  • Jake Sweeney Buick GMC 917 Columbus Ave Lebanon, Ohio United States

Jake Sweeney Buick GMC Jake Sweeney Chevrolet Unsatisfactory Service Lebanon Ohio

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I am extremely disappointed in Jake Sweeney’s service department after paying $3,000 in repairs that still did not fix the problems with my truck. This past summer they had my truck in their shop for 3 weeks. It’s a well maintained 1996 GMC Sonoma with only about 50,000 original miles, and it ran well until it had a meltdown on the highway, and had it towed to Sweeney.

Sweeney gave an estimate of about $3,000 to make repairs, and get the truck running again.  This included repairing/replacing manifold gaskets, distributer gaskets, valve gaskets, other gaskets, water pump---and led me to believe this would resolve the problem and the truck would run and be serviceable again. 

Well, the shop did a test drive after all those repairs, and the truck barely ran.  It was only then they did a compression test and found one of the cylinders had only 50% compression and the only option was to replace the engine for $4,100.

At that point I declined, and took the truck to some other reputable maintenance shops for estimates on an engine.  I showed them the work that Jake Sweeney had done, but the most disconcerting thing is that other shops questioned why Sweeney had not done a compression test at the very beginning of the repair which would have indicated the engine was needed from the get-go, not after I had already spent $3,000. One of the shops described this as “pure negligence.”

I ended up having the engine replaced by another shop and the truck is running great.  If Sweeney had done the compression test up front and told me that the only fix was a refurbished engine, I would have paid them to do it, even as financially painful as that would have been. That is what should have happened. Instead, I paid Sweeney $3,000 to get a truck back that barely ran. Of course, they refused to give my money back.  

This report was posted on Ripoff Report on 01/02/2021 05:07 PM and is a permanent record located here: https://www.ripoffreport.com/report/jake-sweeney-buick-gmc/lebanon-ohio-chevrolet-1503523. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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