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Report: #1519964

Complaint Review: Jamesoro eyewear - Los Angeles - Los Angeles California

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  • Reported By: — McKinney Texas United States
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  • Jamesoro eyewear - Los Angeles Los Angeles , California United States

Jamesoro eyewear - Los Angeles Jamesoro Josh Allen Jamesoro sells eyewear Los Angeles California

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I admired James oro eyewear. I had been a loyal customer. Some of my ongoing experiences lead me to be disappointed. 

1. No customer service available to respond. It takes them 3 days or sometimes no response?  When you call you get a VM 99% of the time. Calls may be 1 out of 10 returned. 

2. Delivery takes 12 days? Why don’t you charge $10 extra for USPS priority. Same issue items are sent back by 1st class? They started charging $5 recently to ship for 1st class. Why not another $7 for priority mail. Example order #xxxxx placed on July 10. No delivery till date?  They claim delivered. Kindly show me a signed receipt? 

Fact: you have kept the prices of product so high i.e #Baron ( $185 /piece) to get maximum

And offer free shipping ( first class usps) of items & mess up delivery. Who is at final loss client. 

3. icon collection launch. I tried hard to talk to operation manager to share the sides ( arm design) of glasses. No response to 15 texts/emails. I could not order due to lack of information. I told customer service and they heard but didn’t do anything. 

How can you launch a new product with no proper pictures of product. It should show basic views of front & sides. 

No #sideviews were availabe. All communication available upon request 

4. Wrong product Recd. order #xxxxx. Hunnids$ blue clear chain hunnids tint received instead of Black hunnidis$ 11. 

They ask pictures on July 18 and no label sent. On July 20 per their email. 

So no replacement with correct item.

5. Spent $ 370 on latest model

#Baron order #xxxxx ( 2 sunglasses) not Recd. Jamesoro emailed item delivered on 18th. Today is 4th day. No response. July 22nd 2022. No action 

Finally I have reached out to management stating, I am stopping all buying activity on 20th  July . No responses till today 7/22

Please take this as constructive feedback only. I have documentation to support all facts shared.

This report was posted on Ripoff Report on 07/23/2022 09:57 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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