Complaint Review: JforJacket - Chicago IL
JforJacket When I received it the jacket did not fit. So I wrote an email to support. It went 4 days and no answer. They message me saying they won't exchange it. I then call the customer service number. It ends up being the person I was messaging. They were unprofessional. This guy is a scam. Chicago IL
My family didn't know what to get me during the holidays. They told me to pick something out and just order it. Now I am a shorter guy but muscular with a bigger chest and arms. I ordered an XL. When I received it the jacket did not fit. So I wrote an email to support. It went 4 days and no answer. Then I went on to the website and they must have just done an update because now they have a message box to talk to customer service. I asked them do they do returns and exchanges. They said yes. I explained ok I got an XL it doesn't fit. They proceeded to tell me you should have looked at the size chart. Now I did look at the size chart.
The issue is that some things you order run small or big. Now on the website it says Exhange or Returns within 30 days. I figured that I could exchange since it doesn't fit. They message me saying they won't exchange it. I then call the customer service number. It ends up being the person I was messaging. They were unprofessional. The TV was loud in the back round. I was trying to hear him. He has a thick accent and I asked if he is based in India. He got quiet and then hung up. I called back and the number is through a VOIP or some app. It says "the text mail subscriber is unavailable" yet I was just on the phone with him. I screen shotted the conversation. This guy is a scam.
This report was posted on Ripoff Report on 12/08/2020 07:25 AM and is a permanent record located here: https://www.ripoffreport.com/report/jforjacket/chicago-il-family-didnt-know-1502686. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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