Complaint Review: JINZHOU NETWORK TECHNOLOGY CO., LIMITED - Internet
JINZHOU NETWORK TECHNOLOGY CO., LIMITED Birthmoon Purchased a zoom telescoping telephoto lens, never received item, PayPal won't issue a refund company claims I received item. Internet
On Sept 14th I read an advertisement on Facebook regarding a 4K 10-300X40mm super telephoto zoom monocular telescope. I felt that it was an item that I could use and placed an order with a company called Birthmoon.
I received a confirmation that the order was on it's way on Sept 24th.
As of October 21st I still had not received the item and sent an email to the company requesting information about the shipment. Several emails back and forth for a week with no tracking details provided or any resolution from the seller. The seller insisted that I remain patient as they could not recall the package.
I contacted PayPal as they were the ones I paid for the item with and submitted a dispute. PayPal stated that the company said I had received the item and provided a tracking number. The tracking number shows the item was supposedly delivered on October 9th by the post office.
I find it very interesting that the tracking number details were not updated in the PayPal system until November 6th after I had filed a claim with them.
I have never received this item. PayPal states that I will not receive a refund as the seller claims the item was delivered. I have emailed the company again on November 10th and have not received a reply from them regarding this matter.
I have filed a formal complaint with econsumer.gov so that hopefully this company can be put out of business. As for PayPal, as soon as I can pay off what I owe them, I won't be doing business with them again.
This report was posted on Ripoff Report on 11/17/2020 01:28 PM and is a permanent record located here: https://www.ripoffreport.com/report/jinzhou-network-technology/birthmoon-purchased-zoom-lens-1502015. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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