Complaint Review: John Jubilee Transformations - Brentwood Tennessee
John Jubilee Transformations, LLC John Jubilee, Taylor Oconnor, Bridgett Morris, Anna Malpass, Horrible customer service, total lack of common courtesy Brentwood Tennessee
*REBUTTAL Individual responds: The Health Dare and John Jubilee are not the same.
*Consumer Comment: Now they change their name
*Consumer Comment: Your comment alone is reason no one should do business with John Jubilee
*UPDATE Employee: Apology From John Jubilee
*REBUTTAL Individual responds: John Jubilee Employee in this post is a d****e bag
*Consumer Comment: Completely Uncalled For and more on the program
*General Comment: You are....
On July 22, I signed up for a weight loss program with Jubilee Transformations. I had heard great testimonies on the radio about the program and wanted to join. I signed a non disclosure agreement and paid money down for the program which was supposed to last 88 days. I arranged to have money debited from my checking account every month until the balance was paid in full. I was told by John Jubilee himself that he was personally going to upgrade me to the next level of the program but would not charge me any more money. I was so excited. I was given a booklet with the program information in it along with contact names and numbers. I was to start the program on Saturday August 3rd at 8:30 am with what is called a Jump Start. We were supposed to meet, discuss the program, have a nice breakfast and find out just exactly what the program was all about.
The following week I received a voice mail call from a Michael and an Anna who both told me they were my "coaches" and that they would see me at the Jump Start and if I had any questions or concerns to call. I also received an e mail from Anna with directions to the loacation of the Jump Start. She stated that if I had trouble finding it to call Michael, as he would be onsite to assist. She listed his number. I also already had it in my phone since he had called me earlier. Her number was in the booklet I received, but I also had it in my phone as well since she had called me a week earlier. The booklet does NOT list a customer service number, only cell numbers of the individuals.
The morning of the Jump Start I woke up to a water crisis. I had none. I was not able to shower and was not going to show up for this meeting without a shower and full make up. I am an hour away from where the Jump Start was to be held and needed to leave by 7:30 am. When I saw I was not going to get the water issue resolved in time, (by about 7:00 am) I called Michael and left him a voice message explaining what had happened and asking if I could reschedule my Jumpstart. I asked him to call me back ASAP. After about an hour, when I had not heard from him, I called Anna and left her a voice message as well. When neither of them had returned my call after about 2 hours I called Bridgett, who is john's Personal assistant, at the number in the booklet. She did not call me either.
When no one had called me by Tuesday I went to work Tuesday night and e mailed Bridgett and Ann. I told them what had happened and that no one had called me to reschedule my jump start and that I was concerned. I asked someone to please call me. No one did.
The first payment for the program was supposed to be debited from my account on August 15th. I have attempted to contact 3 different people on 5 occasions using the only means I have available. No one had said Boo to me. Feeling I had no choice I contacted my bank and cancelled the debit card. On Thursday August 15th I received a voice mail from a nice lady named Lisa who expressed concern that the transaction had been declined. I did not call her back that day. On Friday the 16th she called me again. I called her back and told her what was going on. She was very nice and apologized to me. She said that she would have someone call me right away because that was not something she was equipped to handle. I was hoping to be able to resolve the situation. No one called me! I was mortified. If they could not be bothered to try to recover my business it must not matter to them was my thinking.
When Tuesday rolled around and no one had called me, I filed a complaint with the BBB. I called Lisa and left her a voice message telling her that no one had called me and that I had filed the complaint with the BBB. You can bet I started getting calls then. Bridgett called me first. She said that Michael had left the compan and they had had such tremendous response to their ad and everyone was trying to take up the slack for being short staffed and one excuse after another. I only wanted to know why no one had called me. She admitted that Lisa had told hher to call me the previous week but that she had just forgotten because Michael had left and they had had tremendous response to their ads. She kept telling me that. I was not made to feel like she cared I had concerns about their lack of customer service. She said I could reschedule the JumpStart. At this point that was the last thing I wanted. In fact, I wanted a refund of my down payment.
We hung up with nothing really resolved but she said that she would check with John on the refund. She made a point to tell me he had NEVER done for ANYONE what he was doing for me as far as the financial arrangements we had made. At some point during the day John himself called me. He leaf a voice message that indicated he was very upset about the complaint I had filed with the BBB because it was going to keep many, many people from getting the help that they needed. I was terribly upset that he was making ME the bad guy. I felt it best not to try to talk to him in my current state. Also during this time I received a voice mail from Taylor Oconnor who I thought said he was my coach but who actually said he was part of the Digital team. I did not want to talk to any of them at this point so I did not him back. I work nights and needed to try to sleep.
I received another message from Bridgett who indicated a refund would be forthcoming. In the mean time Taylor responded to the BBB compliant and again attempted to make me out to ber the bad guy. I was upset again when I read it. He said I had not called him back which was true. I called him and let him a message as to what time I would have my phone on. I sleep from 9 am till 4 pm and I told him it wpuld have to be after that. He called me at 8 pm.
Taylor said he was returning my call and bascially that was all he wanted. I asked him if he had called me just to say he was returning my call. He said that we could talk. Then he started telling me that in the non disclosure agreement I had signed it stated that support and consulting were NOT part of the program that I had paid for. I was not after consulting and support, I was after some common courtesy. He said I did not have the right to expect someone to call me from a cell phone because those calls get shuffeled around and lost. I FLIPPED MY WIG!!! He said customer service was NOT in their policy. I could not believe what I was hearing. I am begging you people NOT to do business with this company. As of this date I still have not received a refund of my down payment. I would not take a fat dog to this company. They are rude and s****.>
No one had ever talked to me like these people did. No one running a business has EVER said that customer service was not their policy. That is just laughable. I am shocked and horrified at the amount f money these people charge for this program only to treat customers like this. This may NEVER happen again, but once should be enough!!
This report was posted on Ripoff Report on 09/04/2013 04:31 AM and is a permanent record located here: https://www.ripoffreport.com/report/john-jubilee-transformations/brentwood-tennessee-llc-ocnor-1081513. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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