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Report: #1494161

Complaint Review: Just Fly - Bellevue WA

  • Submitted:
  • Updated:
  • Reported By: Amanda — North Carolina United States
  • Just Fly 520 112th Ave NE Suite 200 Bellevue, WA United States

Just Fly Flight credits were 100.00 less than my total and they tried charging me another 100.00 for handling fees Bellevue WA

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I booked flights from charlotte NC to Orlando and back . The COVID-19 hit and Disney world shut down and one of our flights was canceled. So I called them and ask for a refund or a credit so I could book on another date . In my booking I purchased the insurance to cover cancellations, etc - After 3 phones and and  multiple arguments with someone i could barely understand , I received  a credit, so I thought . (minus 100.00 of the total ) 

When I went to use my credit,  they said that I couldnt use it until I paid the 25 per person handling fee ( total of 100.00 ). I ask what was my insurance for and they said that I would have to contact them to get reimbursed for it but I had to pay it up front in order to even use my credit to book another flight . I then ask why my credit was 100.00 short of the total I paid and they had to answer for that .

This report was posted on Ripoff Report on 04/18/2020 09:24 AM and is a permanent record located here: https://www.ripoffreport.com/report/just-fly/bellevue-wa-flight-credits-1494161. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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