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Report: #1510258

Complaint Review: JW Marriot Miami - Miami Florida

  • Submitted:
  • Updated:
  • Reported By: Joao — Belo Horizonte Minas Gerais Brazil
  • Author Confirmed What's this?
  • Why?
  • JW Marriot Miami 1109 Brickel Ave Miami, Florida United States

JW Marriot Miami Marriot Hotels Marriot has stolen my packages worth USD 3K and never cared to reach out and refund me Miami Florida

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My name is Joao Gustavo Santos Rezende, I am 32 years old, Brazilian, Economist and accountant and I currently live in Belo Horizonte/MG in Brazil.

I was supposed to stay at JW Marriot Miami for a business even in the first week of March 2020. Given the COVID-19 scenario, that business trip was cancelled, and I was never able to go to Miami since than for either business or leisure. As I had done in many other stays across different Marriot hotels in the past, I had bought several personal items for my marriage and sent these packages to the hotel. As Marriot always does, they were kept in my name until I supposedly arrive at the hotel and pick them up. Since my travel was cancelled, I started arrangements with the JW Marriot staff to keep these packages for me until travel bans were lifted. I spoke with many employees there and one person, Miguel Quintero, confirmed me that they could be keep for a year. Months passed I called the hotel and they started to roll me pointing the situation to different directions. I would call and one person would confirm me that the packagers were still there, I would open a case with the service team, and they would team me that there has never been a record that these packages were there. Long story short, 1.5 years after this situation, the hotel has confirmed that they donated all these packages without my consent in a context that I was acting under the confirmation that packages would be kept until I could go to US – important to mention that Brazilians are still not aloud to go to US given the current COVID scenario. If they could let me know that these packages would be donated, I would obviously reach out to many work colleagues, family members and friends I have in Miami to keep them for me.

These packages (around 15) are work USD 3 thousand dollars apart from the issue that most of these items are needed in my upcoming marriage in Oct.2021. I need Marriott to at least give my money back.

This report was posted on Ripoff Report on 07/22/2021 08:35 AM and is a permanent record located here: https://www.ripoffreport.com/report/jw-marriot-miami/florida-hotels-stolen-worth-k-1510258. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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