Complaint Review: K & H pond deicers - colorado springs colorado
- K & H pond deicers 825 Citadel Dr. E STE 250 colorado springs , colorado United States
- Phone: 8777385188
- Web: khmfg.com
- Category: pond assesories
K & H pond deicers tyne ballow / lance christian customer service I keep getting defective pond deicers colorado springs colorado
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
Currently I am on my 4th 1500watt pond deicer (this was selected by their chart) --they have a 2 year warrenty it has been replaced 3 times within the 2 yr warrenty -3 have shorted out 1 just quit -- they last about 2 months (so far) K & H policy is to keep sending out (in my opinion another defective unit) untill your warranty is up --
they dont care about customer service (they treated me like they think I'm stupid) or quality control --- they claim they do but 3-4 replacements says otherwise if you check reviews on various sites selling them you see that there is a problem with many many units for over 2 years --today the excuse is clean it more often !!!
the current deicer had only been in the water for 2 months --- so they want you to clean it every month with the cord frozen in snow in sub zero temps. ????? according to a review I read on many sites-- this is the pat excuse when these fail to many times - BLAME THE CONSUMER !!! --
if you have to clean this unit every month or so to keep it from shorting out somethings wrong !!!! the current one I sent a photo of to them had so little calcium buildup on it you could wipe it off with your fingers (I have 1 unit that has 10 times the buildup) but I wont trust it because its over 2 yrs old --
There are NO INSTRUCTIONS in the box or on the outside of the box of MY units stating that you have to clean it every month or so -- only a print in black & white to show how to place it in the pond -- I have never seen a company defend its defects so hard !! and never fix the problems I am tired of the employees at K & H treating me like they think I'm stupid --
lets face it this is a pond deicer -- you use it to keep your pond from totally icing over (& killing your fish) but they expect you to pull the unit out of the water in sub zero (below freezing) temps. to clean it---- I can only assume most people would have to take it in the house to clean it ???? leaving the pond with no protection from freezing at all ---
This report was posted on Ripoff Report on 02/03/2020 10:19 AM and is a permanent record located here: https://www.ripoffreport.com/report/k-h-pond-deicers/colorado-springs-tyne-ballow-1491221. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.