KayleeAndTepid.com Did not provide a full refund!!!! Fresnes, France Fresnes, France

I placed a customized carpet order on 9/24, the wedsite image had a personalized name. When I compleated my order it did not provide me with the option of inlcuding a personalized name. I contacted the retailer right after the compleation of my order to let them know I did not get the option to add a name to the carpet. Any how i requested in that email to not include a name at all. Not only did they never got back to me it took almost 1 month for me to receive the carpet. The carpet is a terrable material and it has the name BEN. I contacted customer service via email since that is the only option shared my dessapointment and requested a full refund since I do not need a carpet with the name BEN and they only offered to receive 30% back or return the item for a full refund. If i return the item i have to pay $35 for shipping when paid $60 for the carpet. Makes no sence!!! Also, the return address in in China and not in France. This company is a SCAM!!! they still money from customers. 

They refuse to provide me the information to speak with a supervisor I have the email a send right after my pourchased. There was time for me to cancelled my order this is a mistake on their end and they are not being responsive to their actions. This company has terrible customer service and they still your money never purchase from them.