Report: #1491291

Complaint Review: KEF USA - Marlboro NJ

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  • Reported By: Ollie — Carroll IA United States
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  • KEF USA 10 Timber Lane Marlboro, NJ United States

KEF USA KEF Internationals KEF Speakers KEF Audio KEF is overpriced garbage with zero service. When you own them, you can't sell them used, even for enormous discounts. Marlboro NJ

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Imagine buying a set of bookshelf speakers, the kind which stand about 14" tall and sit on your, well, bookshelf.  Pretty common these days, right?  For your laptop or desktop computers, gaming systems, devices, etc? 

Now, imagine paying $1000 for a set of KEF Q150 not because you have money to burn, but because you buy the best you can afford or save to purchase thinking that they'll be more than you'll ever need for life.  Then imagine installing those speakers just as you're instructed at the end of a professional sound system with expensive amps, EQs and compressors, proper wiring and attention to things like resistance and speaker placement... and having those speakers sound worse than the HP OEM speakers you received free with your last purchase. 

THEN, imagine trying to sell the overpriced klunkers on ebay, only to have KEF corporate complain to eBay that you used their name in the title of the listing and having eBay shut down your store - your means for providing for your family - for 3 whole days for violating some absurd copyright policy.  Then, imagine appealing to Morgan Kassay at KEF, the person who did the complaining, begging for some mercy as your children begin to feel the pain of having zero revenue coming through the doors and having her ignore your 5 emails send over those 3 days. 

Companies, great global companies such as Rolex and Ferrari have allowed buyers to resell as used their goods for decades without a whimper.  That's what happened to me.  If the speakers were of decent quality, this wouldn't have been a problem.  They tinny, tiny sound was laughed at by the Cerwin Vegas I disconnected to try them out.  These are overhyped junk.  A ripoff in the truest sense that a retail item could have.  I wouldn't pay $10 for them.  They're garbage to me and I've thrown them away.

This report was posted on Ripoff Report on 02/05/2020 04:36 AM and is a permanent record located here: https://www.ripoffreport.com/report/kef-usa/marlboro-nj-internationals-1491291. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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