Kendall Toyota Bend Oregon Beware of 'unnecessary service' recommendations bend oregon

They stated my vehicle needed $4174 in 'services’ that were unnecessary. So have someone who knows cars review their recommendations before you agree to their 'services’. I took in my Land Cruiser for a potential Buyer pre-purchase inspection (PPI). The service manager, Payton, indicated that the vehicle needed every fluid replaced (except engine oil) at $546. Her mechanic indicated the brake fluid was 'black’ and needed to be replaced at $101. So I took a turkey baster and sucked out some brake fluid and I found it to be the exact same color as the DOT3 fluid I had in a new can. And I checked my records…it had been replaced (with the brakes) only 6000 miles ago. Her mechanic indicated the transmission fluid and all differential fluids needed to be replaced at $445. How would he know? The inspection bolts to check these reservoirs had not been touched…and I had those fluids replaced just 12,000 miles ago. Her report also indicated spark plugs were necessary at $207…and they too had been replaced 12,000 miles ago. She wanted to do an alignment at $60…Yet Suspensions Plus aligned it in June, less than 5000 miles ago. Drive belts were said to be necessary at $138. There is only one and I found no cracks in it, no wear on it…and that belt had been noted as 'good’ on an inspection while oil was being changed just 400 miles ago. Ditto on the air cleaner they said needed to be replaced at $32. It was not dirty. It is so simple to look at an air cleaner. Or buy one for 13 bucks. Why would they open themselves to ridicule? The mechanic says the radiator needs replacing at $1017. Yet I drove the Land Cruiser the very next day to Portland and back without any coolant loss. I looked. There is no indication of a fluid leak. And it had hoses and coolant replaced less than 15,000 miles ago.

She said it needed AWD service at $202. 'Service’ is a fluid change and the fluids were changed 12,000 miles ago. She said I need 'fuel injection service”. That means running some cleaner through the fuel rails for $219. It runs and idles perfectly and gets proper mileage. How would her mechanic know it needs fuel injector cleaner? "There is an engine oil leak” she said and the valve cover gasket needs to be replaced at $140. I looked under, over, up and down. I see no oil leakage. If it leaks, where is the oil going? But the really good one was the 'need’ for a new rear view mirror. Yes, that thing on the windshield that you look at to see behind you. She said I needed a new one…$1058! For a rear view mirror, $1058. Needless to say they scared off my potential buyer. Their actions were not a PPI, it was a sales job for unnecessary services. And the one thing I did need was a trim piece on the quarter pane. They wanted 130 bucks and I found it at another dealer on the net for $60.