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Report: #1531182

Complaint Review: KERIUG COFFEE MAKERS - Bad Product. Bad Customer Service. Company Tries to Blame Their Over Engineered Product On the Consumer - Burlington Massachusetts

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  • Reported By: Jack — Cheyenne Wyoming United States
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  • KERIUG COFFEE MAKERS - Bad Product. Bad Customer Service. Company Tries to Blame Their Over Engineered Product On the Consumer 53 South Avenue Burlington, Massachusetts United States

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A few years ago, I bought a Top Of The Line Keriug Coffee Maker from QVC.  I paid about $ 159.00 for it.  I used it for less then 1 year.  

Then I moved to another area and carefully packed the coffee maker in its original box and over packed it into a cardboard box.  I took the coffee maker with me, in my Dodge Truck and did NOT give it to the movers.

After arriving to my new home, I put the coffee maker in a closet inside the house, while I was fixing up the kitchen.

I took the coffee maker out and set it up.  IT WOULD NOT WORK.  The display kept saying it has  A PRINE PROBLEM.

I called Customer Service and they kept telling me to clean out the metal tip which pokes a hole in the K Cup.  Well that did not work.  Everything I tried did not work.  No matter how many paper clips I used to clean it, I was still getting the MESSAGE ABOUT A PRINE PROBLEM.

From looking on the internet, I see that this PRINE PROBLEM seems to be a common occurance.  I also saw that alot of people are having problems with the Keriug - after about 1 year or less.

The Customer Service person tried to BLAME ME FOR THIS PROBLEM.  I told him that I moved and was careful with the Keriug.  Also that the close I put it in for awhile was dry and clean.

He just kept saying that IT IS MY FAULT THAT I MOVED AND MY FAULT THAT I PUT IT IN THE CLOSET.  He argued with me that the CLOSET MUST BE COLD AND THAT THE KERIUG IS SENSATIVE TO TEMPERATURE CHANGES.

I told him that I moved another simple Mr. Coffee,  coffee maker with me and that one is fine.  He did not seem to care.

He claims that because I put the Keriug in the closet - even though it was still boxed up, that HE CANNOT HONOR THE WARRANTY.  

HIS PROPOSAL IS THAT I BUY ANOTHER KERIUG, FOR 20% OFF.  

I have come to the conclustion that KERIUG COFFEE MAKERS ARE OVERLY ENGINEERED, WHERE TOO MANY THINGS CAN GO WRONG AND ARE NOT FIXABLE - EXCEPT TO SPEND MORE MONEY ON THIS OVER PRICED, AND WORTHLESS MACHINE.

I have read online that KERIUG Customer Service was rated a 1.6 stars out of a possible 5 star rating.

That poor rating, from others, speaks volumes about the Keriug company and their lack of good customer service.

NO, I did not buy another one.  Just sold the old one in a Garage Sale for $ 5. because that is about all it is worth.

My advise to all out there, is to buy a simpler coffee maker, and that will last you longer than the Expensive, Prone to Breakdowns, Keriug.

I thought this experience should be told on this rip off report site, because I feel the Keriug Company and their Coffee Makers are indeed rip offs to the public.

Jack

This report was posted on Ripoff Report on 02/18/2024 03:49 PM and is a permanent record located here: https://www.ripoffreport.com/report/keriug-coffee-makers-bad/burlingn-massachusetts-csumer-1531182. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
3Author
3Consumer
0Employee/Owner

#6 Consumer Comment

You Can Do It

AUTHOR: coast - (United States)

POSTED: Tuesday, February 27, 2024

It appears you are suffering from self-directed anger. Failing to cope with your emotions can be harmful to your mental health. It is okay to forgive yourself for neglecting the ongoing mineral build-up inside your coffee maker.
 
If this is a frequent emotion, you may want to consider grief counseling. If this is an isolated incident, then simply let it go and move forward. Over time, you will learn to suppress your emotions. You can do it.
 
Best of luck to you.

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#5 Author of original report

HERE IS THAT FOOL, "COAST" AGAIN, SHOWING THE WORLD WHAT IT IS LIKE TO HAVE A LIFE WITH NOTHING TO DO - EXCEPT HARASS PEOPLE

AUTHOR: Jack - (United States)

POSTED: Sunday, February 25, 2024

To all SANE people out there reading this true report on Keriug Coffee Brewers!

Why in the world does this COAST care about someone writing their bad experience with KERIUG COFFEE MAKERS?

Only 1 reason comes to mind.  He is a cyber stalker - using different names - to harass people.

Perhaps he has mental issues and needs to see a doctor desperately?

Also, why in the world would the RIP OFF REPORT allow this kind of harassment, I do not know.

Their site is supposed to be safe for all people to post their negative experiences with any company or professional.

Coast - is your real name Chuck S?

Let the world know.

Good bye to you COAST.  No one wants to hear from you again.  They are just laughing at you.  Get a life, 

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#4 Author of original report

Instead of just having a problem with the Keriug Coffee Maker, and Writing an Honest Report on it, I NOW HAVE A PROBLEM WITH THIS JERK, CALLING HIMSELF 'COAST'

AUTHOR: Jack - (United States)

POSTED: Sunday, February 25, 2024

To the Sane Folks Out There.

I cannot say SANE for this "COAST" idiot, because he is NOT SANE.

I recently joined this site because I thought it was a SAFE place to write up a negative review on Keriug Coffee Makers.  By the way, there are lots of BAD REVIEWS ON KERIUG OUT THERE ON OTHER WEBSITES.

I write up this true experience report, and this CREEP named COAST, starts attacking my report - right off the bat, within hours of the report, and my rebuttal to match his rebuttal.

Now that he wrote up another STUPID rebuttal, I am inclined to write this up.

WHAT THE HECK IS GOING ON HERE?  WHY DOES THIS JERK, CALLING HIMSELF ' COAST " DOING THIS TO SOMEONE HE DOES NOT KNOW?

SINCE THERE ARE MANY BAD REVIEWS ON KERIUG COFFEE MAKERS, WHY IS HE MAKING MY REPORT HIS PRIMARY MISSION?

You know something, COAST - this is NOT your real name.  I have noticed that you are harassing other people out there.

I have seen you attack a personal friend and also a friend of my friend.  of mine.  For that, you have called yourself by other false names,

RICK,   FLINT,   JIM,  IRV AND NOW COAST.

I bet you are the same insane person following people on this rip off report website.  

WHY THE HECK DO YOU CARE ABOUT REPORTS ON COMPANIES THAT YOU - YOURSELF -CLAIM YOU DO NOT WORK FOR?

You, are nothing more than a CYBER BULLY,  CYBER STALKING AND CYBER HARASSER.

Hope you realize what you are doing, is a Federal Crime.

I am now reporting your actions to the rip off report webmaster, and tell them to BLOCK you when you try to harass other authors.

This site, in case you do not know, IS FOR PEOPLE TO WRITE COMMENTS AND REVIEWS ON COMPANIES WHO HAVE NOT TREATED THEM FAIRLY OR RIPPED THEM OFF IN SOME WAY.

Not for Cyber Bullying.

GET IT, COAST???  IF NOT, GO BACK TO SCHOOL AND LEARN RESPECT AND DECENCY.

I suggest you stop this now.  Before the FBI finds out about your Cyber Attacks.

 

GOOD BYE

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#3 Consumer Comment

Keurig not Keriug

AUTHOR: coast - (United States)

POSTED: Wednesday, February 21, 2024

“Do you work for Keriug?”
 
No. I don’t work for Keurig either.
 
You considered it vital to inform us of the model vehicle you used to transport the coffee maker yet eluded the fact that you expected warranty service on an out-of-warranty product.

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#2 Author of original report

WOW, someone named "coast" writes up a stupid comment to my report on Keriug Coffee Makers. I just wrote the report on 2/18/24, and this "coast" has an immediate comment with not basis in fact!

AUTHOR: Jack - (United States)

POSTED: Monday, February 19, 2024

What is going on here?  I recently joined this rip off report website and just yesterday, February 18, 2024, I wrote a report on my bad experience with Keriug Coffee Makers.  February 18, 2024 was a Sunday.  This ignorant person, calling themselves, "Coast" wrote it up the very same day.  This response is obviously not from the Keriug Company.

So, who is this person?  Some crack pot out there, with too much time to waste - making unfounded comments on a coffee machine.

First of all, I moved, and explained how very careful I was packing the coffee maker and taking with me myself.  Nothing should have happened to make it stop working when I handled it with kid gloves.

Then, this idiot states that the Prine Problem is my own fault because I "allowed mineral deposits to accumulate???"  How does this person know this.  He does not know me and I do not know him!

This person responded within a few hours after the report was live and online on this rip off report.

I treated this coffee maker very well indeed.  If anything I expected a reply from Keriug, but their customer service is AWFUL to say the very least.

I invite this "coast" and everyone else to take a look at a website called Trust Pilot and see the horrible Keriug reviews of people who are just plain disgusted with Keriug products.  They all mostly note BAD CUSTOMER SERVICE AND THAT IS TRUE! 

So, what is with you COAST?  Do you work for Keriug?  What is with you that you feel the need to write assumptions, of that I was to blame for this over priced, over engineered coffee maker - when you have no evidence to back it up!

Get a Life, Coast.  Better Still Buy a Keriug, and when it breaks down in a few months or a year, then you will probably rue the day you spent your money on this unreliable coffee maker.

By the way the Keriug Company in Massachusetts has a beautiful, expensive headquarters.  I guess they make their money by overcharging people for their coffee makers, that don't last, and then give the consumers bad service.

No more Keriugs for me.

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#1 Consumer Comment

Prime Not Prine

AUTHOR: coast - (United States)

POSTED: Sunday, February 18, 2024

Your warranty request was declined not due to storage but because your product is outside of the one-year warranty.
 
You created the problem by failing to follow the transporting and storage directions in the provided Use & Care Guide. You permitted a mineral build-up inside your coffee maker.
 
Happy brewing!

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