Report: #1497226

Complaint Review: KetoCycle.diet - Lithuania

  • Submitted:
  • Updated:
  • Reported By: linaxyl — Santa Fe United States
  • KetoCycle.diet Antakalnio g. 17, Vilnius Lithuania United States

KetoCycle.diet Keto Cycle I cancelled order and they won't refund money and they shipped product after order was cancelled Lithuania

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I placed an order for their plan and for their keto shakes.  Within an hour I cancelled it because their "plan" is just recipes which I can get online for free.  I sent an email on their website cancelling the order.  They acknowledged.  I did not get a refund so I disputed it through PayPal. For some reason Keto Cycle did not cancel the contract till 2 days later and PayPal thought I did not cancel it for 2 days so they denied it.  I appealed it saying that I did not received the order. 

Well, even though I cancelled the order, they shipped the shakes.  Now if I return the shakes they will keep $22 of the $59 cost of the shakes.  Plus they are not refunding my $33 for the plan.  So I'm out either $92 or $81plus shipping to return the shakes.  I cancelled the order on 6/15.  They acknowledged it immediately.  But still they shipped the shakes on the 6/24 even though I cancelled the order. 

They are totally refusing to refund any money but will accept the return of the shakes but charge me $22 plus shipping.  

This report was posted on Ripoff Report on 07/06/2020 07:50 AM and is a permanent record located here: https://www.ripoffreport.com/report/ketocyclediet/lithuania-keto-cycle-i-order-1497226. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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