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Report: #1525585

Complaint Review: KIA OF IRVINE - CA Irvine

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  • Reported By: Janice — Oceanside United States
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  • KIA OF IRVINE 17192 Murphy Ave. CA, Irvine United States

KIA OF IRVINE Shady sales practice CA Irvine

*Author of original report: Kia of Irvine keeps ripping people off

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SCAM - LIARS AND FRAUDS I am a single 65 year old female and have had the worst experience with Kia of Irvine! I found a car listed on CarGurus by Kia of Irvine. I didn't want anything extra on this car (I have many texts to prove it). I was told that the sales rep would be bringing the car to my house. I told them NOT TO COME until someone called me to go over the terms. That evening a lot guy showed up in pouring rain and dropped the car off. He had me sign a bunch of paperwork but said that Bastian would be back the following morning with the correct paperwork since it appeared wrong. This all happened January 16th 2023. I have many texts and emails to prove all of this. Finally Daniella said I would be refunded the $10,000.00 in extras that were not supposed to be added in. Then after weeks I call about it and she told me they had sent it to Capital One. They also ran my credit card for the additional $10,000.00 and it has not been refunded AFTER I told them not to. This has been going on for almost 3 months and I still do not have a copy of anything. No contract no paperwork NOTHING. Everyone there has lied and lied and took advantage of me in every way.






This report was posted on Ripoff Report on 04/06/2023 03:00 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Kia of Irvine keeps ripping people off

AUTHOR: Janice - (United States)

POSTED: Wednesday, May 10, 2023

The finance company (Capital One) finaly received a payment from Kia of Irvine reducing my car loan BUT they only paid $3590.00.  The difference in what I purchased the car for and what my balance is, is STILL over $11,000.00.

I have requested in writing that someone there give me an explanation as to why only $3590.00 was paid to Capital One and I have not received any response.

I am a 65 year old single female and the only thing I have been told by Kia of Irvine's Gener Manager, Danielle Ortega, is that I am RIDICULOUS.  $11,000.00 is a lot of money to me and I am beginning to wonder if they are ever going to refund my money.  

I purchased the car for $28,293.00 I gave them a credit card number to hold and they ran a $10,000.00 down payment on it - I have it in writing NOT TO CHARGE MY CARD ANYTHING. Never the less the amount financed should have been $18,293.00.  I (in writing) told them I didn't want anything extra added.  So tax and fees should have come to about $3600.00 making the amount owed $21,893.00.  Kia paid Calital One $3590.00 and my principal paid to date has been $1185.22 SO what I owe is $17,117.78.  Capital One is saying that the payoff is $28,564.00.  That is a HUGE difference ($11,426.22) and no one will even return my emails.

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