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Report: #1530010

Complaint Review: Kim Kerzie (Irvine Company) - Newport Beach CA

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  • Reported By: Mark — Newport Beach United States
  • Author Confirmed What's this?
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  • Kim Kerzie (Irvine Company) 100 Vilaggio Newport Beach, CA United States

Kim Kerzie (Irvine Company) Kimberly Kerzie Newport Bluffs Ignored basic responsibility to respond to complaints about invalid invoice charges, maliciously deactivated access key fob while lease was still active Newport Beach CA

*Author of original report: Update and correction

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Kim Kerzie, of the Irvine Company, in my honest opinion, is one of the most ignorant people I have ever crossed paths with.  She completely dismissed her responsibilities and hid behind her mistakes and mistakes of her team by refusing to even communicate when legitimate and serious complaints were presented directly to her. As a paying customer and client of hers, I was shocked by her complete refusal to correct or even discuss major mistakes on my invoices. She knows that she failed to do her job, which is bad enough, but then Kim Kerzie refused to investigate the mistakes or communicate at all when I tried to call and email her several times. In fact, she didn't respond or even acknowledge my requests for assistance, which I believe was because she knew she had acted unprofessionally, but was too lazy or ignorant to admit or discuss it. In my opinion, Kim Kerzie is a liability to the Irvine company and the Newport Bluffs property management team and seems to be one of those people who is completely disengaged from her job and responsibilities to her clients/customers.

This report was posted on Ripoff Report on 12/02/2023 09:17 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Update and correction

AUTHOR: Stephen - (United States)

POSTED: Monday, December 04, 2023

I posted the this complaint yesterday, after not being able to resolve the issue and not receiving a response in several weeks.  Coincidentally, right after posting this complaint, I noticed that the person referenced here had actually called me and left a voicemail for the day before I posted this, and she is currently investigating to see if a resolution is possible. Therefore, I would like to withdraw this complaint for now, pending the possibility of a resolution.

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