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Report: #1488162

Complaint Review: Kioti Tractor, North Carolina - Wendell North Carolina

  • Submitted:
  • Updated:
  • Reported By: J.Williams — Gainesville Texas United States
  • Kioti Tractor, North Carolina 6300 Kioti Dr. Wendell, North Carolina United States

Kioti Tractor, North Carolina Kioti Tractor will not service their tractors Wendell North Carolina

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I purchased a brand new Kioti Tractor RX 7320 in 2016. I have had a lot of trouble with it. It has been a very unreliable piece of equiptment here on my ranch. I depend on my equiptment to keep my business going.

The first thing the tractor started doing was burning up clutches. I went through many clutches before I was fianlly sent one that was not defective. The tractor will run hot if we use the AC. This has never been fixed regardless of how many times I have had it in for repairs. 

And most recently, I have been without an operational tractor since Sept 2019 because of a faulty fuel tank. This is the second fuel tank that I have replaced in less than 3 months. I was told that fuel tanks are not covered by any warranty.  My part (fuel tank) has been on "back order" since 10/17/19. They told the dealer that their computer systems had gotten a virus and it shut them down. I contact Kioti Customer Service on Sept. 17, 2019 and spoke to Clarence who is an Adminstrator in their Customer Service Dept. I explained my problem to him. He offered to give my number to Steve Casey, a District Manager to call me back. He did not call me back.  And Clarence was condescending and rude.

I own a ranch in Texas. I know of many other ranchers some of who have had the misfortune of purchasing a Kioti Tractor. Their complaints have been exactly the same. Defective parts, extremely unprofessional customer service, and constant repairs to the new tractors. As of today - 11-22-19 I am still without a working tractor and no call from this miserable company. Should've got the John Deere.

This report was posted on Ripoff Report on 11/22/2019 02:36 PM and is a permanent record located here: https://www.ripoffreport.com/report/kioti-tractor-north-carolina/wendell-service-s-1488162. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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