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Ripoff Report | The Knotty Artisan, Las Vegas, Review - Las Vegas, NV
Report: #1510463

Complaint Review: The Knotty Artisan, Las Vegas, NV - Las Vegas NV

  • Submitted:
  • Updated:
  • Reported By: Len — Las Vegas NV United States
  • Author Confirmed What's this?
  • Why?
  • The Knotty Artisan, Las Vegas, NV 2901 S Highland Dr , Building 13, suite B Las Vegas, NV United States

The Knotty Artisan, Las Vegas, NV Vegas Epoxy Countertops, The Knotty (business license name) Vegas Epoxy Countertops built custom epoxy countertops and backsplashes. Las Vegas NV

*Author of original report: State Contractor Board Action

*Author of original report: Pending action, Knotty Artisan

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We contracted Bronson Zolik, The Knotty Artisan around November 2020 to build a custom barn door for our bathroom, wood countertop for the island and epoxy countertops with backsplashes for our kitchen, pantry and dining area.  All installed by March 2021.  Backsplashes, minus the glitter and finish on the countertops a week or two later.  Paid in full May 2021. 

Mid May the backsplashes started turning yellow. Notified Bronson.    He came out and agreed the backsplashes are turning yellow and will be replaced.  He rarely responds to phone calls and text messages so I did visit the shop several times.  It is closed most of the time but I did find him there once, a worker the second time.   Again, he promised it would be fixed.

We tried to paint above the backsplashes to prepare for installation however there was silicone everywhere.  Paint does not stick to silicone. We got tired of waiting, so we pulled the backsplashes off ourselves, removed the silicone and used drywall mud and tape to repair the damage. 

We were done with repairs by June 16, 2021. Sent pics and he replied "Copy."  Follow up June 29, 2021, no reply.  He finally answered the phone July 9, 2021 at 0949 and said he and crew would be out July 14, 2021 with crew, backsplashes and touch up material.

  Never happened.  I sent a text July15, 2021 indicating I had a tile guy coming out as my wife wants to get her kitchen done.  No contact or replies since then. My guess is he has no intention of repairing the damage, replacing the backsplashes or fixing anything else.  He does make lots of promises, mostly never delivered.

So here we are seven months into this mess. The sink cutout is wrong, epoxy flaws and bubbles everywhere, no backsplashes, no return calls or texts.

Pictures are what we have today.

You be the judge.

Avoid at all costs.

This report was posted on Ripoff Report on 07/28/2021 10:45 AM and is a permanent record located here: https://www.ripoffreport.com/report/knotty-artisan-las-vegas-nv/epoxy-countertops-business-1510463. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

State Contractor Board Action

AUTHOR: Len - (United States)

POSTED: Saturday, September 25, 2021

State Contractor Board Action

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#1 Author of original report

Pending action, Knotty Artisan

AUTHOR: Len - (United States)

POSTED: Wednesday, September 15, 2021

Follow up the Knotty Artisan

From the State Contractors Board.

"We wish to take this opportunity to notify you of the disposition of your complaint."
After a through review of your complaint, our investigation report has been forwarded to the District Attorney's Office with the recommendation for criminal prosecution for NRS 624.700, Contraction without a License."

Paul Rozario
Director of Investigations

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