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Report: #1522301

Complaint Review: Kohl's Department Storee - Menomonee Falls, Kohl's, Inc.

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  • Reported By: Kim — League City TEXAS United States
  • Author Confirmed What's this?
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  • Kohl's Department Storee N56 W17000 Ridgewood Drive Menomonee Falls,, Kohl's, Inc. United States

Kohl's Department Storee Fraudulent Business Practices - reported Kohls to BBB - no resolution or acknowledgement Menomonee Falls, Kohl's, Inc.

*Consumer Comment: You Can Forget the BBB and All Their Sorry BS!

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Email I sent to the CEO, the CFO, the VP and the Director of Kohl's department store

Dear Ms. Gass,

Good afternoon and I hope you are doing well. My name is Kim Fontenot, and I’ve been a Kohl's customer for over 15 years. Your stores are conveniently located to us, and your online purchasing system is user-friendly for credit card holders.

However, you have serious issues with your deliveries. As you can see from the multiple Kohl’s issues in the past six months, I think it’s time for us to end our relationship with Kohls as well as make sure we let as many people know as possible all that we’ve been through with your poorly run company.

Please note in the first issue below that my son and daughter-in-law’s anniversary was October 17th. I purchased a small box of Godiva chocolate for them to nibble on as they flew out the following weekend. Guess WHAT? YUP – the delivery has YET to happen. When I queried Kohl’s, I was told I could NOT cancel the order as it was in something you call ‘the fulfillment process.’

Based on this fraudulent business practice, I filed a BBB report, and I am still waiting for the delivery, a refund and/or any answer to my BBB report (please see below). Guess what? YUP – I have had no one respond, deliver or refund my money.


Order #6288147281

Wednesday, October 19, 2022, at 3:31 PM Central Time

Thanks for shopping with us, Kimberly!

We'll send you an email with tracking information once your order has shipped. If you order multiple items, they may come in separate shipments.

   View order   



Shipping to:

(1 item)



Shipping Method

Standard Ground

Estimated Arrival

NOV 01 - NOV 04



Godiva 24-Piece Patisserie Dessert Truffles Gift Box

Color: Other, Size: NO SIZE, Qty: 1

SKU: #80708063

REGULAR $59.00

Your Price: $59.00


NOW let’s move on to an order for my grandson. I NEVER received or got the refund for the below order, even though the item was never shipped. In this case, I was told that the ‘review’ I left couldn’t be published because it didn’t meet Kohl’s guidelines.

That’s quite a scam you have going on. First, customers are allowed to purchase an item, and then the item never arrives; finally, when the customer complains, you write an email and say, ‘sorry……. Your review is being rejected for some arbitrary reason you make up as you go along.’

(Please see below the response to my complaint)

Order Number: 6250788775 Order Date: Friday, April 29, 2022, at 22:28 PM (CST)

Thank you for sharing your feedback about Toddler Boy Disney The Mandalorian The Child Tops & Bottoms Pajama Set. Unfortunately, the review didn't meet our review guidelines. Please review the posting guidelines and resubmit a new review about our product.

Edit your review

 We appreciate your business and hope to see you back again soon.
Thanks again,


Since this order dates back to April 2022, and I’m still waiting for it and never got refunded for it, I’d say it’s a pretty good case of fraud.

You will see below that for the Godiva fraudulent charge because Kohls does not have the product, nor can Kohls deliver an imaginary product they sell online. I've moved forward to the BBB for the Godiva Chocolate, which apparently you sell, charge for and accept delivery options by customers yet never provide to the customer. Please see the below BBB response to my complaint.


Thank you for filing a complaint with the Better Business Bureau.

Your complaint case number is 18311248. Here is the link to your Kohl’s Corporation Complaint -

Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution.

What happens next?

BBB will forward your complaint to the business for their response.

We have asked the business to reply promptly, but some disputes may take longer than others to conclude. Therefore, please be patient to ensure that your concerns are addressed. Once a response is received from the business, normally within 14 days, we will notify you via email and ask for your feedback.

I wrote Kohl's a second time and told them the below:

I am giving notice to you and your clueless customer service agents and fraudulent delivery issues. I intend to forward this complaint to social media. I am also making a criminal complaint and will provide updated information within the blogs I write under my pen name.

If, as the CEO of Kohl’s, you prefer to offer products you do not have in inventory while providing false delivery information, which leads to deliveries never being made, then I must give the truth about your day-to-day business practices. As an SEO content writer, blogger, author, and Kohl's customer,  it is compulsory that I tell the general public about the business practice travesty that Kohls Corporation provides customers.

If Kohl's finds ANYONE CARES enough to make the delivery of Godiva Chocolate and credit the refunds owed to me, it could be the beginning of doing the right thing in business. Or at least it’s a beginning going in the right direction. But I don’t expect you or anyone at Kohl's to do the right thing. What’s incredibly sad is the vital information I need to share with the public at large.

Kind Regards,

Kim Fontenot

Staff Writer

SEO Content Writer

Technical Writer

Management Recruiters



K&R Management

Phone: 281-635-6960

This report was posted on Ripoff Report on 11/02/2022 01:48 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

You Can Forget the BBB and All Their Sorry BS!

AUTHOR: Irv - (United States)

POSTED: Thursday, November 03, 2022

UNDERSTAND THIS: The BBB is NOT part of ANY government body. NONE! The BBB is NOT part of ANY law enforcement body. NONE! The BBB has absolutely ZERO POWER to order any business to do anything! The BBB with all their DECEPTIVE BS is NOT the business police! The ONLY purpose of the BBB-BS is to DECEIVE the public into thinking they are something they are not. Their purpose is to SELL their PHONEY ratings and PHONEY accreditations to ANY business which wants to buy one! It is like you buying a fake diploma from some college which says you're a brain surgeon. When some business says they have an A+ rating from the BBB, that's the useless "rating" they BOUGHT! The BBB cannot and will not help you. They will use your complaint as a sales lead to sell this store a PHONEY RATING. Anybody who has been in business for 15 minutes, knows all about the BBB-BS M. O.

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