Kuerig Sold Defective Machine Burlington Massachusetts

I am writing to express my disappointment with a product purchased from Keurig through Amazon on July 9, 2021. I ordered the Keurig K-Mini Plus Coffee maker, Single Serve K-Cup Machine. Order Number # 113-8999962-4109841.

This machine from the onset has failed to make a decent cup of coffee. Most of the time the water would not fully filter through. It was hit or miss if the machine was going to work each time we tried to use it.  We had to either add more water or be satisfied with a quarter cup of coffee. Those times we had to add extra water resulted in a messy leakage of water all over the counter. We eventually stopped using the machine and went back to brewing coffee manually.

The K- Cup coffee was also as a result not potent. It was tasteless and mirky. We tried cleaning the inside of the machine to see if there were blockages and there was nothing.

I paid over $118.66 for this machine which is sitting on my counter because it not usable and much more on K-Cup coffees which tasted disgusting. I am hereby appealing to Keurig to refund my money in full and you can have your machine back. I look forward to this matter being resolved in a timely manner. Cusotmer Service non responsive.