Complaint Review: Kugoo USA - California
- Kugoo USA California United States
- Phone:
- Web: https://www.kugoousa.com
- Category: Electric Vehicles
Kugoo USA Kugoo EU Motor broke after 30 days California
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The motor broke on my G2 Max electric scooter after 30 days of use. I contacted the company through email and was asked to create a video of the problem which I did. I then was told that it needs a new motor and they will get one for me. That was nearly 2 weeks ago after multiple attempts of contacting them to find out the status of the motor delivery. I have yet to have an answer. They said they sent it to the After sale operations and they'll get back to me. Meanwhile, I spent over $800 on a scooter. I cannot drive . I did not realize that this company is based out of China, and the customer service is based out of China and all the related parts to get shipped or based out of China. Because it had USA in the name, it threw me off and I regret purchasing from this company. You spent a lot of money for a scooter and you get poor warranty and service. Don't buy from this company.
This report was posted on Ripoff Report on 04/04/2024 03:45 PM and is a permanent record located here: https://www.ripoffreport.com/report/kugoo-usa/california-eu-motor-broke-1532011. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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