Report: #1491848

Complaint Review: Kuhn Auto - Tucker Georgia

  • Submitted:
  • Updated:
  • Reported By: Mike Jaz — Sugar Hill Georgia United States
  • Kuhn Auto 3849 Stephens Ct. Tucker, Georgia United States

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This is a story of greed and deception. We will refer to the owner as greed and the service writer as deception. After a Google search I contacted these guys after seeing a perfect five star rating.
Now even Google may look at this rating as suspicious, nevertheless I called them.

We purchased a 2013 Cadillac XTS several months earlier that was blowing hot air on the driver side and cold air on the passenger side. Sometime thereafter the passenger side was no longer cooling.
When I contacted these guys I was greeted by a very soft spoken gentleman I explained these conditions. I was told the inspection charge would be $95.00.

I brought the car in the following evening. The next morning the service writer told me and actuator was bad and quoted me over $500 hundred dollars for repairs. I asked him did the air compressor check out ok. He told me they had not gotten that far. I asked him why you would check out a minor system over a major component. This is when the deception began.

I told them that I would pick up the car and pay the $95.00 fee. The inspection fee went from $95.00 to $150.00. They sent me pictures to show me what work they did. (see pictures) I told them I did not care just have my car ready. This is when the owner got on the line in an attempt to coerce me to do the work.

This is when I started to record each conversation and  discovered they had added to the ticket a $70 dollar synthetic oil change unbeknownst to me and the owner began his sales pitch on why it was so urgent to do so. I relented and told them I would go ahead and do the work but he would paying for the oil change for my aggravation. The cost was nearly $475.00 dollars.

[According to the Mitchell Guide and Repair pal the average cost for a Cadillac XTS HVAC blend door actuator replacement is between $410 and $454. Labor costs are estimated between $167 and $211 while parts are priced at $243. Estimate does not include taxes and fees.]

The lies just kept coming. I asked him how many actuators are on the car for heating and cooling. I was told by the owner there were nine. The fact is there are only two.

The car is garaged most of the time. We have taken it out three times since repairs and each time we notice the tachometer is not functioning properly as it had previously. I thought about returning to complain about the issue but on the day we picked up the car the owner out of the blue begin to denigrate the local Cadillac dealer in Gwinnett County.

Now I’ve been around long enough that when someone begins to slam the competition they are trying to plant the seed of doubt. Do you remember the story of the Frog and the Scorpion? Old parts not returned.

This report was posted on Ripoff Report on 02/18/2020 06:42 AM and is a permanent record located here: https://www.ripoffreport.com/report/kuhn-auto/tucker-georgia-cadillac-1491848. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#4 REBUTTAL Owner of company

Not a car dealership!

AUTHOR: Chris - (United States)

POSTED: Saturday, March 14, 2020

 MoMo's post must be about somebody else we are NOT a dealership! My Guess is that this person "Momo" is actually the person known as Jaz Washington he posts false complaints! Come on "Jaz" give it up! Your lies don't get you any where. People can smell a whiner...just sayin'.

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#3 REBUTTAL Owner of company

Looks Like Mr. Washington is at it again!

AUTHOR: Chris - (United States)

POSTED: Friday, March 13, 2020

 The lack of information in this review speaks volumes! The date aligns with the false claims we responded to on our other ripoff report. Unfounded claims and vulgar insults are par for the course for this sad little man. We treat all of our customers with kindness and respect, even the few who are less then polite to us!

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#2 REBUTTAL Owner of company

Just plain Wrong!

AUTHOR: Chris - (United States)

POSTED: Thursday, March 12, 2020

 In response to the review by Mr. Washington about the repair to his 2013 Cadillac XTS. Mr. Washington called and made an appointment to have his car diagnosed for a complaint of "Hot air from the left side face vent and Cold from the right side.”

Randy, our office manager explained that our diagnostic fee is $95.00 Per hour before Mr. Washington made his appointment to have his car diagnosed the next day. It took 1.20 Hrs.(that’s $114 not $150) to diagnose the left side temp door motor failure. We also noticed that Mr. Washington’s car had 0% oil life on his vehicles service reminder screen, so we included an oil change on his estimate for repairs.

Randy called to let Mr. Washington know about our findings and let him know we sent him an Email with the written estimate. Randy explained the diagnostic procedure and even sent pictures so he could see how involved it was to positively verify the part failure as apposed to an electrical fault, he also told Mr. Washington we included an oil change on his estimate because his vehicle’s oil life monitor had gone down to 0%. Mr. Washington was upset that we suggested changing his oil then asked Randy "did the air compressor check out ok?”

When Randy informed him that we did not test his air compressor he went into what can only be explained as a rant and asked Randy why we would check on a "minor system over a major component”. The question was likely born out of ignorance of how computer-controlled HVAC systems work. His fault was an air distribution problem NOT a refrigerant fault!

A: We had NO reason to suspect a refrigerant fault and

B: The HVAC computer would have displayed a malfunction indicator light if there was a refrigerant fault!

Mr. Washington’s HVAC complaint was perfectly diagnosed and estimated. Randy informed me of his conversation with Mr. Washington and that we were "to put the car back together and he was going to pick it up…Randy was very upset. I (Chris Kuhn) then called Mr. Washington to see what the trouble was about.

Mr. Washington launched into the same rant Randy had explained to me about the "major component’ and the oil change. I explained to him the importance of oil life warnings and he said "I don’t pay attention to those things” I then explained why the life of his engine depends on his prompt compliance to service messages. I even agreed to buy him an oil change as a show of good faith. Even though I Mr. Washington was irrational and cruel to Randy I don’t want unhappy customers.

When Mr. Washington (Mrs. Washington) picked up her car it had been washed and vacuumed just like many of our other customers cars. His wife was polite when she paid the bill and picked up her car, I figured He just had a bad day…boy was I wrong! I was blind sided by this completely, demonstrably false review!

The accusations not mentioned here are not worthy of comment. Mr. Washington Has falsely accused me (my company) of Greed, Deception and lying. As evidenced by this factual response the only person that guilty of deceit and lying is Mr. Washington. Thank you. Chris Kuhn Kuhn Automotive DBA: Cadillac Jaguar of Northlake

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#1 Consumer Comment


AUTHOR: Momo - (United States)

POSTED: Tuesday, February 18, 2020

 You do not need any more of this car dealer slime and con-games! Find an independent shop where you will find much better prices and much better customer service. Spread the word as to what the car dealership scum did to you!

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