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Report: #1509062

Complaint Review: LEAF fILTER - MORRISVILLE North Carolina

  • Submitted:
  • Updated:
  • Reported By: William — RALEIGH North Carolina United States
  • Author Confirmed What's this?
  • Why?
  • LEAF fILTER 179 Soutport Dr MORRISVILLE, North Carolina United States

LEAF fILTER Installed LeafFilter system on residential home MORRISVILLE North Carolina

*Author of original report: response to my complaint from Leaf Filter

*UPDATE Employee: We are here to help

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I  paid $3713 for an installed LeafFilter system and gutters on 140' residence, system totally failed to remove leaf debris from roof and the gutters over flow with every rainfall event. The leaf depris clogged the filter system and rainfall does not enter gutter.I tried to call installer at their office and no voice mail was available,tried cell and also no method to leave complaint with gutter system. Called LeafFilter national office and received no response.

Called LeafFilter administration service and sent email with 3 pictures of the clogged filter system and received no response. LeafFilter is a absolute and complete rip off and a farce. I would like to get my hands on those responsible for this farce just to tell them what a rip off they are, and to warn anyone considering using LeafFilter that they talk big and deliver only absolutely disaster.





This report was posted on Ripoff Report on 06/15/2021 04:18 PM and is a permanent record located here: https://www.ripoffreport.com/report/leaf-filter/morrisville-north-carolina-1509062. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

response to my complaint from Leaf Filter

AUTHOR: William - (United States)

POSTED: Tuesday, August 03, 2021

Leaf Filter rersponded to me by a costumer service representive to immediately send a field training staff person to my home. He very qiuckly observed the problem of debris clogging the gutter filter and blew the material off the gutter filter. Leaffilter also committed to coming out to my home 2-3 times a year,if needed, to remove any further cloging of the filter. I have a very large Maple tree adjscent to my home and in early spring it generates tens of thousands of seeds with a large ,flat appendage ( when falling it mimics a helicopter type rotation).

It was the large number of seeds from the roof that washed on top of the filter during several light rains and stayed long enough to apparently  decompose and clogged the filter. Even a hard rain later did not remove the seeds. I assume that later leaf fall and spring seeds will continue to clog the filter; however ,with Leaf Filter's commitmentment to remove future clogging, I am now a satisfied customer 

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#1 UPDATE Employee

We are here to help

AUTHOR: LeafFilter Gutter Protection - (United States)

POSTED: Tuesday, August 03, 2021

We're concerned to hear about your experience. We'd like to get our support team involved right away! Please visit https://gutte.rs/3aLsVDi, where you can submit a service request at the bottom of the page, and someone will contact you shortly. If you prefer, call us at 800-749-4566.

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