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Report: #1536177

Complaint Review: The Learning Experience - Eastvale CA

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  • Reported By: United States
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  • The Learning Experience 12754 Limonite Ave Eastvale, CA United States

The Learning Experience - Requires Parents to Leave Five-Star Reviews, Rewarding Mentioned Teachers with $25 Gift Cards Eastvale CA

*General Comment: Grow up

*Author of original report: Are you an employee of TLE?

*General Comment: So?

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I am writing to formally file a complaint against The Learning Experience (TLE), Eastvale, California, regarding their unethical and deceptive practices concerning consumer reviews.

TLE maintains a high rating of 4.7 on Google and Yelp; however, the school has manipulated these positive reviews.

TLE actively incentivized parents to write or update favorable reviews by offering a $25 gift card to teachers whose names were mentioned in the positive reviews.

It is noteworthy that TLE has consistently sent such emails, urging parents to post positive reviews in order to promote their business.

This report was posted on Ripoff Report on 02/21/2025 02:40 PM and is a permanent record located here: https://www.ripoffreport.com/report/learning-experienceeastvale/eastvale-ca-incentivizing-1536177. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 General Comment

Grow up

AUTHOR: Flint - (United States)

POSTED: Wednesday, February 26, 2025

Newsflash, everyone engineers their reviews. If they didn't, they would be 90% negative, because very few people leave positive reviews without some reason to do so. Many businesses with solid 5 star reviews pay reputation services to leave fraudulent good reviews and flag bad ones so they get deleted. Hell, Yelp offers that service themselves. The only way you can get more than 3.5 stars is if you pay them. Also, nothing you described prevents bad reviews from being left. If anything, encouraging satisfied customers to leave reviews makes the reviews more representative of the actual customer experience. Obviously most businesses prefer that you resolve your issues with them before leaving a bad review and that's what the email requests. Seems perfectly reasonable. AND NO I DONT WORK FOR THEM.

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#2 Author of original report

Are you an employee of TLE?

AUTHOR: seventeen - (United States)

POSTED: Monday, February 24, 2025

I completely disagree with this viewpoint. The issue isn’t about whether businesses encourage reviews—it’s about how they do it. If a company selectively solicits positive reviews while ignoring or discouraging negative ones, it is manipulating public perception and misleading potential customers.

 

  1. Bias and Deception – If only satisfied customers are prompted to leave reviews, while unhappy ones are ignored, the overall rating becomes artificially inflated. This is not an accurate representation of customer experiences but a carefully curated illusion designed to deceive.

  2. Lack of Transparency – A truly reputable business should have no fear of fair and balanced feedback. If a company actively filters out negative reviews or refuses to acknowledge them, it is not just asking for reviews—it is rigging the system to serve its own interests.

  3. Erosion of Trust – As a consumer, I rely on reviews to make informed decisions. If a company manipulates its ratings by only showcasing positive experiences, it completely undermines the credibility of the review system. A high rating built on selective feedback is nothing more than a lie.

Encouraging genuine, unfiltered reviews is fair. Controlling and manipulating reviews to present a false image is dishonest. If a business is truly confident in its services, it shouldn’t need to engineer its reputation—it should let real customer experiences speak for themselves.

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#1 General Comment

So?

AUTHOR: Flint - (United States)

POSTED: Saturday, February 22, 2025

 It's not like they are paying the parents to leave reviews. I don't really see an issue, obviously these are legitimate customers describing their experience. Many businesses have a problem that the 99% of satisfied customers don't bother leaving reviews, while 99% of dissatisfied customers do leave one. Many businesses ask their customers to review them.

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