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Report: #1475650

Complaint Review: Leather and More in Hickory NC - Hickory North Carolina

  • Submitted:
  • Updated:
  • Reported By: Mrs. Smith — United States
  • Leather and More in Hickory NC 2220 Hwy 70 SE Suite 418 Hickory , North Carolina United States

Leather and More in Hickory NC Leather and More Poor quality leather won't honor warranty Hickory North Carolina

*Author of original report: Update

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I purchased a very expensive leather couch ($8900 with delivery fee) and the leather was a poor quality.  It immediately started to scratch.  I have 3 other leather couchs which were less expensive and none of them have scratched like this. 

I requested a replacement per the companies stated warranty which is "Because we represent a select group of manufacturers, you can rest assured we stand behind the pieces we sell. If you have any issue with the durability of your leather investment, we will gladly make needed repairs or replace your furniture if necessary." No where on this statement does it say that scratchs from a small dog will negate it.  

Company is refusing to honor said warranty and I have been taken for $9000.  

This report was posted on Ripoff Report on 03/20/2019 06:28 AM and is a permanent record located here: https://www.ripoffreport.com/report/leather-hickory-nc/north-carola-poor-quality-1475650. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Update

AUTHOR: Emily - (United States)

POSTED: Tuesday, April 23, 2019

Company is now allowing for partial refund to fix the couch.  I wish the customer service had been better so I didn't have to carpet the internet with negative reviews before getting any attention. 

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