LensCrafters Westfield Valencia Town Center Extremely Disappointed with LensCrafters: Unethical Practices and Misinformation Valencia CA

I visited LensCrafters at the Valencia Town Center Mall on July 13, 2023, for a scheduled appointment at 6:00 PM. Unfortunately, my experience with them was extremely disappointing and highlighted their unethical practices and misinformation. Upon arrival, I presented my insurance card to the receptionist, who struggled to locate my information in their system. Despite my son having visited the same location on March 29, 2023, and receiving an eye exam from Dr. Wong, they claimed to have no record of his visit. This was in direct contrast to the evidence I presented, including Dr. Wong's prescription and the MES Vision app on my phone, which clearly showed my coverage under MES Vision. When I requested an estimate for frames and lenses, I was given an exorbitant figure of around $550 or more. The receptionist eventually found my insurance information but informed me that LensCrafters was "Out-of-Network." I later discovered that LensCrafters is, in fact, an "In-Network" provider through MES Vision, as confirmed by MES Vision's customer service representative. This revelation raises serious concerns about LensCrafters' intention to mislead customers and overcharge for their services. Whether the receptionist at LensCrafters is lying or not or whether the MES Vision's customer service rep was lying or not, my main concern is for people to be aware that businesses can manipulate and deceive their customers in order to gain an advantage or profit. Furthermore, the LensCrafters receptionist informed me that he had placed a hold on my benefits without providing any care, preventing me from seeking services from another provider. While the legality of this process is questionable, it is clear that LensCrafters failed to act in good faith and disregarded my rights as a paying customer. After contacting MES Vision, the hold on my benefits was promptly lifted, emphasizing that LensCrafters had the ability to do so themselves. This further exposes their deceptive practices and lack of transparency. I feel compelled to share my experience to warn others about LensCrafters' unethical conduct. Their intentional misinformation and unjustifiable hold on benefits, even without providing any care, is inconvenient and unacceptable. Customers should be cautious when dealing with LensCrafters and consider alternative eye care providers who prioritize transparency and customer satisfaction. I sincerely hope that LensCrafters addresses these issues and takes immediate steps to rectify their practices, ensuring that other customers do not fall victim to their deceptive tactics. Rating: ★☆☆☆☆