Listing America Homes - Failure to Deliver Services & Issue Refund. They took my money and then ghosted me, $1,008.99 Orlando Florida

Summary of Evidence: Listing America’s Failure to Deliver Services & Issue Refund Contract Details & Payment (October 22-23, 2024)

• October 22, 2024: Listing America sent the Premium Plan contract to Isadora Sarto, which included:
  • $999 payment for real estate listing leads.
  • A money-back guarantee if they failed to deliver the promised service.
  • A commitment to provide 48 vetted leads in the first batch.
  • Leads were to be within specific targeted areas.
  • The option to cancel within two months and receive a full refund.
• October 23, 2024: Isadora signed the contract and inquired about the lead delivery setup.

Failure to Deliver Valid Leads & Initial Refund Request (November 2024)

• November 15, 2024:

  • Listing America sent a lead for 3 Stanley Rd, Medway, MA, nearly two hours away from Isadora’s market.
  • This home had sold less than six months ago, making it an invalid lead.
  • Isadora immediately responded, stating that the leads were not meeting the agreed-upon criteria and requested credit for the three leads received so far.
  • She also requested a call to resolve the issue.

• November 18, 2024 (2:37 PM):

  • Official refund request sent for $1,008.99.
  • Isadora attached the contract as proof of the money-back guarantee.
  • She cited that only 3 bogus leads were received, none of which met her criteria.
  • She noted that she had left multiple voicemails and emails with no response.

• November 18, 2024 (4:13 PM):

  • Listing America’s Alam finally responded, stating that the election had slowed down lead generation.
  • No acknowledgment of Isadora’s refund request.
  • Alam promised that more leads would be sent but provided no timeline.

• November 18, 2024 (5:34 PM):

  • Isadora reiterated that the lead location was still two hours away, regardless of the address mix-up.
  • She pushed again for a refund due to non-performance.

Repeated Attempts to Get Refund & Continued Ignored Messages (January 2025)

• January 9, 2025 (5:37 PM):

  • Isadora followed up again, stating:
    • She had requested a refund almost 2 months ago.
    • Only 8 leads had been received instead of the promised 48.
    • 99% of the leads were two hours away.
    • One lead was not even a seller but a buyer, violating the contract terms.
  • She attached the contract again and demanded an immediate refund update.

• January 9, 2025 (5:40 PM):

  • Another follow-up email asking for an update.

• January 10, 2025 (4:46 PM):

  • Follow-up email stating that she called and emailed again with no response.

• January 13, 2025 (5:12 PM):

  • Another follow-up email demanding a refund update.

• January 14, 2025 (6:47 PM):

  • Final warning email before legal action:
    • Zero responses to weeks of phone calls and emails.
    • The last lead received was well over a month ago.
    • She was promised at least 10 leads per month but had only received 1 lead in her area since October.
    • 24-hour deadline given before reporting them to the BBB and hiring a lawyer.

Final Steps & Legal Escalation (February 2025)

• February 19, 2025:
  • After four months of ignored emails and calls, Isadora prepared to escalate the issue further.
  • She documented Listing America’s repeated failure to respond and their refusal to honor their money-back guarantee.
  • Formal complaints were prepared for the BBB, FTC, and Florida Attorney General.
  • Copies of all emails, transcripts of phone calls, and records of all call attempts have been saved as evidence.

Conclusion & Next Steps

• Listing America:

  • Failed to provide the contracted 48 vetted leads.
  • Provided bogus leads that were two hours away and included a buyer instead of a seller.
  • Ignored emails, phone calls, and refund requests for over four months.
  • Did not honor their "money-back guarantee", which was clearly stated in their contract.

• Next Actions Taken:

  • Formal complaint filed with BBB, FTC, and Florida Attorney General.
  • Legal action being considered due to breach of contract and potential fraud.

This document serves as evidence of Listing America’s deceptive business practices and refusal to refund a customer as per their agreement. All communication records, emails, and phone transcripts have been retained for legal purposes.