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Report: #1532780

Complaint Review: Lloyds Bank - England London

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  • Reported By: Gerrit — Byron Center MI United States
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  • Lloyds Bank 25 Gresham Street England, London United Kingdom

Lloyds Bank refuses to look up the existence of wire transfer form that was emailed to me by another company to either confirm or deny that it exists in their system. England London

*General Comment: Absolute nonsense

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On or around the: 5-9-24 supposedly a wire transfer attempt was made to me by a company that I am currently expecting money from. The company that I am currently expecting the money from sent me what was and is supposed to be a picture of a wire transfer form that was supposedly filled out by a staff member of the company who ether visited a Lloyds Bank branch location and completed the wire transfer form that I have a picture of or the wire transfer form that I have a picture of was completed by a staff member of the company and then turned into a Lloyds Bank branch location to be processed. However according to the company there was some kind of a hang-up that made me suspicious of the company that I was trying to get the money from. I then developed concerns and worries that the company that I was and am dealing with had a person who had this wire transfer form that I was emailed a picture of photoshopped, AI generated, altered, printed from a home computer or that this wire transfer form was used without permission and my fears grew that this wire transfer attempt was fake and if that was and is true then the company that I was dealing with is nothing but a fake scam artist company.

So I wanted to contact Lloyds Bank and ask them about the problem with the wire transfer but first I had to contact Lloyds Bank to ask Lloyds Bank if their bank even had anything to do with the wire transfer form that I was sent a picture of in the email that I got from that company. So I tried to contact Lloyds Bank to first ask the staff at Lloyds Bank some questions that would obtain to the legitimacy or illigitimacy of that wire transfer form that the company emailed to me. I basically emailed one of the email addresses at Lloyds Bank with the picture of the wire transfer form that I got from the company and I basically asked the person on the receiving end at Lloyds Bank to please forward the email that I had sent them to the proper department(s) at Lloyds Bank and I basically said that I was concerned that the wire transfer form that was emailed to me by this company was fake, photoshopped, AI generated or used without permission and I also basically asked Lloyds Bank to please look up the name and account number of the person from this company that was supposed to be sending me this wire transfer to see if such a name and account number actually existed and exists in their system.

I had also basically asked Lloyds Bank to please look for the existance of such a wire transfer form in their files and database. Less than half of the email addresses for Lloyds Bank are posted on the Lloyds Bank website which makes contacting the correct department at Lloyds Bank a major headache. Less then half of the email addresses for Lloyds Bank work correctly and some of the email addresses for Lloyds Bank work on some days but not on other days. I found out that some of the emails for Lloyds Bank for the departments that I wished to get in touch with concerning my questions are inoperable, restricted or they do not actually receive emails at all. If I emailed a department at Lloyds Bank explaining this situation to them and I asked the person in charge of that department at Lloyds Bank to please forward my email with my questions to the proper department at Lloyds Bank they would say that they forwarded my email to the proper department at Lloyds Bank and that I would be hearing from that department at Lloyds Bank soon but I never did hear back from that department at Lloyds Bank soon which is lying. The customer service rep also lectured me in each email that I got back from them about how I was emailing the wrong department at Lloyds Bank despite me telling this person at this department at Lloyds Bank that the email addresses that I needed to email to would not receive my emails or they were inoperable.

Lloyds Bank also does not post their fax numbers on their website or anywhere else on the internet which presents another closed door and another problem for me. I need to contact Lloyds Bank by Email and by fax becuase I had to talk to Lloyds Bank and it's staff about this situation in a way that is easy to understand and I also needed to keep any responses that I got from anyone at Lloyds Bank with my answers to my questions for my personal records. Contacting Lloyds Bank using regular mail would be too slow and too big of a hassle and it would take too long and so I do not want to have to contact Lloyds Bank by regular mail. I also do not want to have to drive down to the Lloyds Bank location in Chicago because I would have to have concerns about my job when I am away from home and I also do not want to have to pay for the price of gas and hotel/motel/campground expenses that I would endure if I had to travel to and stay in that area. I cannot talk about this matter over the phone with Lloyds Bank because these matters might be difficult to explain over the phone and in that case I would not have my smartphone free to look up information that would be needed during such a call. I also obviously would not be able to legally record the call in any way, shape or form for my personal records.

The chat feature in the Lloyds banking app only works if you have an account with Lloyds Bank such as a current account or saving account or some other account and I do not have an account of any kind with Lloyds Bank and from the way that Lloyds Bank has treated me I do not want to have an account with Lloyds Bank at this time. To my knowledge I should eventually be expecting a wire transfer from Lloyds Bank to my own checking account after some other things with Lloyds Bank are first settled. That is the only way that I am a possible customer of Lloyds Bank at this time. But because of this situation with Lloyds Bank I do not advise that anyone anywhere does business with Lloyds Bank at all and I will continue to advise that anyone anywhere should avoid doing business with Lloyds Bank until my problem is resolved and I get acceptable answers to my questions and Lloyds Bank makes the choice to stop ignoring my emails and any problems that there are (If any.) that would exist after Lloyds Bank answers my questions are fixed promptly and without causing any additional problems for myself. But until that happens I cannot currently advise that anyone does business with Lloyds Bank at all. Period. I have also called Lloyds Bank and confronted them on the failure to respond to my emails and the customer service rep on the phone he basically told me that Lloyds Bank reserves the right to have an indefinate amount of time to respond to customer service questions and that they did not and do not know when I was going to get a response.

Disrespectful and unacceptable and unprofessional and I think to myself so it could be over my entire lifetime before your bank makes the choice to respond to my simple and basic customer service questions. Unbelieveable. Your bank is one of the biggest clearing banks in the world and it is over: 100 years old and I am contecting your bank with something that may or may not be fraud and you sit there and give some dumb stupid empty headed responses like that. I think to myself how in the name of God can you run such a big business like that. I was expecting a wire transfer that is according to the company that tried to send it to me stuck pending for almost a million dollars and I cannot ask Lloyds Bank any of my other questions yet concerning why the wire transfer has not gone through to me yet because I am still stuck on the first questions that the staff at Lloyds bank have not responded to yet and we have to move past those questions of if the wire transfer is real or not before I can move on to having it be possible for me to be asking Lloyds Bank the questions about what needs to be done to have me actually get the wire transfer sent to my checking account. The company that tried to send me the wire transfer legally owes me the money and also if Lloyds Bank fails to get back to me concerning the authenticity of the wire transfer form that I have a picture of and the wire transfer attempt itself then I will also for the time being be stuck not knowing if this company that I did business with is a legitimate company or not. I cannot currently afford to hire a private investigator to look into any of these matters and I do not want to have to pay to have a private investigator look into any of these matters.

If Lloyds Bank does not respond to me soon by sending an email to me with the answers to my questions then I think I will start to involve government and or law enforcement authorities in my country and or in their country to invistigate this matter since the staff at Lloyds Bank seem to be unwilling to do so. The questions that I asked Lloyds Bank are not rocket science and those questions that I am asking deserve simple complete easy to understand answers that are sent to me using the contact method of my choice. If any money needs to be collected by Lloyds Bank to finish processing my wire transfer (If that wire transfer attempt was indeed real.) then Lloyds Bank can and should feel free to email me requesting any payments for any taxes or fees to finish processing my wire transfer to me and I will pay Lloyds Bank for the cost in question by mailing them a check, cash, sending them Bitcoin or by making a wire transfer of my own to the custodial account of Lloyds Bank or by making a payment directly to Lloyds Bank using another payment method that I can deem acceptable for this purpose. If Lloyds Bank needs such a payment for taxes and or fees to finish processing my wire transfer to me they should also email me requesting that payment and then providing acceptable payment methods and payment details with instructions for making the paymet to Lloyds Bank for that purpose. I would have to show that email to a family member and I would have to ask that family member for help with such a cost but I would be willing to do that. But not responding to my questions is not helping. Not responding to my questions does not tell me anything besides tell me the fact that your bank has poor customer service.

I could get better customer service at a garage sale. To each customer service staff member at Lloyds Bank I have a message for you. Read this message that I have about your bank on Ripoff report. Read my emails to you. Shape up or find new jobs elsewhere. Find out what my problems are and fix them. Stop acting like I don't exist and I am not a human and that what you are doing is not causing me some serious problems right now. Grow up. Get your heads screwed on right and stop telling me lies and making excuses. I am sick of it. I could start to sue you for this. I cannot think of one legitimate reason why the customer service at Lloyds bank has to be so dismissive and so rude. Whatever happened to the customer is always right and the customer is: #1

This report was posted on Ripoff Report on 05/31/2024 11:28 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

Absolute nonsense

AUTHOR: Flint - (United States)

POSTED: Saturday, June 01, 2024

 I have no idea what you think the significance of a wire transfer form might be. Most banks now do wires electronically anyway, there wouldn't be a paper form to begin with. That's already a red flag. Anyway, if the wire was sent and it had the correct account numbers, it would have shown up in your account within a few hours. If it didn't, it wasn't sent. It's as simple as that. Based on your description of your relationship with this "company", it is almost certainly a scam. If the sender supposedly sent it, they need to reach out to their bank and do a trace. But wires don't just get lost. In any case, what happened to the wire is none of your concern. You become involved when the wire hits your account. As far as Lloyd's and their customer service: you are not a customer, so I'm not sure why you expect them to provide service to you at all. Apart from that, banks have to follow strict privacy laws, so they can't just divulge client information. Even confirming that a certain person has an account there would be a breach of their legal obligations. So no, they are not going to help you.

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