Lovely Paws or Pawslovely Fraudulent selling of items Garden Grove CA

On April 2, 2020 our staff at the hospital were looking online for masks to wear while treating covid patients and this website popped up.I purchased masks, mostly becasue their website stated they were made and shipped from the United States, and informed via email they would be shippsed within the week.  After receiving nothing after an entire month, I emailed the company (only means of communication) to which i received an email back that stated my order was shipped and included a tracking number. Upon clicking the link, it was a fake tracking number, and I immediately emailed them stating I wanted a refund. 

It 4 days when I received a response, that said they had refunded my money, which was another stall tactic, and I emalied them back AGAIN, becasue nothing has ever been refunded, or attempted to be refunded per my bank. The nexr email back was generic stating my order would be shiped, to be patient. I demanded my money to be refunded and the next email said no, becasue my order had already been placed, have "understanding" and it will arrive within a few days. I have sent numerous emails demanding a refund, and it's always a manufactured stall tactic, with no resolve to the issues. 

The money paid to this company was earned by treating covid patients in the ER, and they have literally stolen it. I am not the only staff member that ordered from them, and we have all had the difficulties. This has to stop