Complaint Review: Lowe's- Store # 3248 - Norwalk Connecticut
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- Author Confirmed
- Lowe's- Store # 3248 100 Connecticut Ave Norwalk, Connecticut United States
- Phone: 203-642-0264
- Web: www.lowes.com
- Category: Window Replacement, Airlines
Lowe's- Store # 3248 Defective Window, subpar customer service. Stamford Connecticut
*Author of original report: Lowe's- Store # 3248- Norwalk, CT
*Consumer Comment: Two Questions
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My experience with Lowe's and their Pella Windows has been a dissapointment from the get go. Lowe's and Pella windows seemed less than enthuastic with attempting to resolve the issue for me. My endless email chain with Steve from Lowe's only continued to frustrate me while I waited and waited for a suitable resolution.
Let me explain my frustration in more depth. I received a window that came improperly assembled on 3 occasions! After all this nonsense, I am seeking a refund of $448.10 for the poor manufacturing and customer service on the part of Pella windows. Keep in mind, if Pella window's had delivered to me what they offered, I would not need to be creating a grievence email.
I have attempted many times to communicate with Steve @ Lowe's so that we may reach a resolution to my satisfaction. Communication has lapsed between us and as of today they simply stopped responding and the defective window remains installed. I do not reccommend Lowe's or Pella windows to anyone. They receive a grade "F".
Steve West-Rosenthal/Sales Specialist/Mill-Work. Pella contact: Emily Bingham. Do not have a title for this individual.
This report was posted on Ripoff Report on 08/19/2024 09:13 AM and is a permanent record located here: https://www.ripoffreport.com/report/lowes-store/stamford-connecticut-window-1533835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Lowe's- Store # 3248- Norwalk, CT
AUTHOR: Mark - (United States)
SUBMITTED: Sunday, September 29, 2024
Transaction Date: 11/03/2022
We purchased two Pella windows from Lowes on November 3rd 2022. The windows were picked up on December 1st. We discovered after installation that one window (Pella 150 Series, 37.5x26.5, Item # 943051) was defective – one corner of the window was wedged, and the window would not open properly. We contacted Lowes and three months later received a replacement window. That window turned out to be the wrong model. We contacted Lowes again. After an additional several months' wait the correct model replacement was sent. The second replacement was again defective – now two corners were wedged, compromising the integrity of the product. We tried to contact Lowes again, however, since September 2023 they stopped responding to our queries and haven't responded since.
#1 Consumer Comment
Two Questions
AUTHOR: coast - (United States)
SUBMITTED: Sunday, September 22, 2024
It would seem sensible that you would not have installed [or permitted someone else to install] an incorrectly assembled product.
Did you sign off on the completed installation?
Why not simply dispute the credit card charge?
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