LTI Logistics Property Damage on Delivery. Refusing our Claim. Vaughan, ON Ontario

This company was responsible for our Canadian Appliance Source delivery on Saturday October 8. Moments after the delivery drivers left and we unwrapped our handrail (which we wrapped in bubble wrap to protect on delivery because we have a kitchen on the second floor) and we realized our 25 foot handrail was snapped.

This likely happened when they removed our old fridge or stove to the garage (a service we also paid them for). Upon discovery of the damage we immediately sent photos and details to our contact at CAS who reached out to their delivery partner.

LTI Logistics is denying our claim because we signed that the property wasn’t damaged, however we signed this BEFORE the old appliances were removed from our home, and long before the delivery team had left. At no time does anyone from this company walk through or review the delivery path for damages. They literally run out of there. We tipped them $50, too. Why would we tip them if we saw any damage before leaving?

Denying our claim is not only factually incorrect it’s cruel. This is our first home purchase and we just moved in in July 2022. Who is going to fix our handrail?



We won't be strongarmed into accepting this just because we signed before damage was realized. This won't hold up legally.

We have timestamped before and after photos as well as security footage of when the team left our property. We can prove this was done by LTI Logistics. As an interior designer I’ve completed over 500 kitchens, including with residential builders and I’ve never experienced something like this.