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Report: #1527170

Complaint Review: Lucreberg -

  • Submitted:
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  • Reported By: Ed — Riverview United States
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  • Lucreberg Finland

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On May 7, 2023, I deposited $200 into Lucreberg's basic plan which, according to the website, would pay me 2% per day for 7 days but my initial investment would be locked for 20 days.  The result would be that at the end of those 20 days, my account total should have been $228 and would be available to be withdrawn.   

On May 28, my sponsor informed me that I had to re-register my account because of some web site changes and upgradess - which I did.  When I finally was able to login, neither my initial investment nor my profit was reflected.  Both fields showed a zero balance.  When I established a chat session and explained my issue, I was told that I would have to make a new deposit in order to secure my initial investment.  My sponsor has since verified that what I was told is indeed correct. 

Since then, I have had several chat sessions with support.  They have repeatedly told me that my original $200 is safe but that I would have to make an additional deposit (minimum $200) for my original deposit to show up on the new web site.  They refuse to answer my question of what happens to my funds if I choose never to make another deposit.  I presume they will keep those funds.  I refuse to make another deposit because they have changed the rules once - there is nothing to prevent them from changing them again.  There was no notice of the change in the investment rules which would have given people the option of making an additional investment or opting out and having their money returned.   Total rip off. 

 

This report was posted on Ripoff Report on 06/25/2023 03:57 AM and is a permanent record located here: https://www.ripoffreport.com/report/lucreberg/kept-money-paying-terms-1527170. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
3Author
1Consumer
0Employee/Owner

#4 Author of original report

Another round with 'suppport'

AUTHOR: Ed - (United States)

POSTED: Sunday, July 30, 2023

I contacted support again this morning, and asked the same questions. There were, of course, no answers to my questions.  They said that I had labelled Lucreberg a scam (which is true) and that I had violated their terms of agreement and my account was being closed.  I guess it's ok that they violated the terms of my investment! 

 

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#3 Author of original report

additional information

AUTHOR: Ed - (United States)

POSTED: Monday, June 26, 2023

Jamzee - you certainly have a way with words.  i guess it's easier to call someone names rather than to respond with facts that back up your assertion.  Please be so kind as to provide FACTS that back up your claim that I am a scammer.  Who have I scammed?  If you would take the time to read what I have written, I would like to know exactly what I have said that was incorrect. Was my understanding of how the program worked incorrect?  If not, why is it that my money cannot be released?  

I guess it's just easier to throw accusatoins at someone rather than address the facts.  And it;s easier to hide behind some sort of psuedonym rather than reveal your real identity.  You are a coward. 

 

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#2 Author of original report

My answer to rebuttal

AUTHOR: Ed - (United States)

POSTED: Monday, June 26, 2023

Here are some legitimate questions/concerns which have been communicated to support and to which  i have had no response nor any explanation  - 

Lucreberg has not honored the terms of the original investment agreement.  I deposited $200 under their terms - 2% per day; capital locked for 20 days.  After the 20 day period, my entire total was to be available for withdrawal.  

  1. They changed the terms of the original agreement without notice. I was not given time to either agree to the new terms or withdraw my  investment.  This demonstrates a lack of respect for investors.
  2. They are now requiring an additional investment in order to secure my original investment.  What would keep them from changing the rules again if I were to invest additional funds which would leave me in the same position I am now only with more funds at risk?
  3. I have been and am currently involved in many investment programs – some crypto and some using fiat – but I have never been involved in one which changes the rules without informing their investors nor one that requires more money to secure their first investment.
  4. Their chat support has refused to answer my questions.  They are not 'sensible' questions according to them. 
  5. If they cannot be trusted to fulfill the agreement when I invested $200, why should I be expected to trust them with another $200 or $10,000?
  6. My three emails to support outlining my situation and questions have all gone unanswered. 
  7. Their unwillingness to respond can only be interpreted to mean they are uncaring toward investors and are unwilling to resolve issues.  This demonstrates a lack of integrity. 
  8. What happens to my money if I never make another investment?  They have $200 of mine.  Do they simply keep it?  I have been told that my money is 'safe' but I can't get it until I make another deposit. So what happens to it if I don't?  Where does it go? 
  9. They chose not to carry my balance over to the new company.  That sort of thing is done every day in business when one company merges/is taken over by another one.  Client's account information is a part of the absorption process.  No one loses their money. 

I am simply asking that Lucreberg honor the original terms, which they set ( not me)  and credit my new account with the accumulated funds from the old account or make them available for me to withdraw.    

I also would amend this complaint to reflect any positive outcome to this situation.  Otherwise, I stand behind what I have written. 

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#1 Consumer Comment

This post was posted by a scammer

AUTHOR: Jamzee - ()

POSTED: Monday, June 26, 2023

 This post was posted by a scammer, Lucreberg is a legit company and not a scam

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